Position Overview: Active Medical is seeking a compassionate and highly motivated Patient Care Associate to join our team and work directly with patients. The ideal candidate will possess excellent communication skills, the ability to multitask effectively, and a willingness to learn how to apply medical products to a variety of patients. The position will include learning how to work with medical insurance carriers. This role requires a team-oriented individual who is dedicated to delivering an outstanding customer experience with each patient.

Company Overview: Active Medical/BioSkin is a reputable Durable Medical Equipment (DME) company located in Southern Oregon. We specialize in providing high-quality, orthopedic bracing and sports medicine products, lymphedema and compression products, and post-mastectomy and maternity products. Our mission is to improve the lives of our patients by delivering exceptional healthcare solutions with compassion and professionalism.

Key Responsibilities:

• Interact face to face with our patients.
• Fit patients with Durable Medical Equipment Products
• Assist patients by phone and in person to ensure their medical needs are met with care and efficiency.
• Schedule appointments for new and existing patients, demonstrating flexibility and adaptability.
• Liaise with clinics and physician's offices to obtain necessary medical documentation.
• Resolve problems or disputes in a professional and empathetic manner.
• Collaborate with team members to ensure patient needs are met and exceeded.
• Maintain detailed and accurate records of client interactions according to company protocols.
• Manage bracing inventory for the Active Medical store, demonstrating strong organizational and time management skills.
• Exhibit professionalism at all times in both appearance and demeanor.

Qualifications:

• Exceptional communication skills, both verbal and written.
• Ability to adapt to multitasking in a fast-paced environment.
• Willingness to quickly learn how to apply medical products to a diverse range of patients.
• Strong team player with a commitment to delivering exceptional customer experiences.
• Excellent organizational and time management abilities.
• Professionalism in appearance and demeanor.
• Orthotics, physical therapy or athletic training experience or a related field preferred bonus.
• Code of Conduct: As part of our core principles, all performance decisions must be good for the shareholders, good for the customers, and good for the employees. Each of our team members must continuously demonstrate a high level of interest, performance excellence, integrity, accountability, understanding, and personal responsibility. Conduct must always be professional and respectful of others.

Join Our Team: If you are a compassionate individual with excellent communication skills and a desire to make a positive impact in people’s lives, we invite you to apply for the DME Associate position at Active Medical. Please submit your resume and cover letter outlining your relevant experience and qualifications. We look forward to welcoming you to our team!

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• Monday to Friday
• No weekends

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Medford, OR 97501 (Required)

Work Location: In person