Active Life specializes in Prosthetic, Orthotic and Compression solutions by treating, nurturing and transforming clients' lives, empowering them into active opportunity through our unparalleled clinical services and products.

In 2021, Active Life joined Ottobock Patient Care. Already known for its worldwide excellence in prosthetic technology and quality patient care, This collaboration will support Active Life Orthotics and Prosthetics and Ottobock’s shared vision to advance innovation, improve access to care, and most importantly deliver the best possible patient care experiences.

Together, we are looking for a Patient Care Coordinator at our Santa Fe, NM location.

Essential Duties and Responsibilities:

• Provide administrative support at the front desk by answering telephones, taking messages, routing calls, or notifying appropriate individuals. Assist with scheduling or modifying patient appointments.
• Ensure customers receive the best service possible and concerns are satisfactorily resolved.
• Communicate with patients for scheduling, financial responsibility discussions, procurement of medical documentation from their referral source(s) through direct live/phone communication, fax, and email as appropriate.
• Coordinate the procurement of medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities and hospitals through direct live/phone communication, fax, and email as appropriate.
• Collaborate with Verification, Authorization and Billing teams to secure insurance authorizations for patient cases.
• Create patient account profile in the Medical Record system.
• Ship and receive products for device procurement and delivery.
• Maintain a clean office work environment including coordination of all office supplies.
• Maintain office petty cash.
• Meet work standards by following production, productivity, quality, and customer service standards established by the company.
• Coordinate the support needed for on-site audits by accrediting bodies (i.e.. ABC, Medicare).
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.
• Comply with Corporate Compliance and HIPAA responsibilities.
• Perform other duties and special projects as assigned.

Knowledge, Skills, and Abilities:

• Proficient in MS Office and databases.
• Outstanding communication and interpersonal skills.
• Demonstrated ability in critical thinking and problem-solving.
• Excellent organizational, analytical, and time management skills

Minimum Qualifications – (Education, Experience, Certification, & Licensure):

• High school diploma or equivalent.
• Bilingual (Spanish)
• Two years of office administrative management, preferably in a medical/dental/therapy office.
• Experience with medical terminology, accounts receivable, insurance collections or billing preferred.
• Knowledge of Medicare, Medicaid preferred.
• Customer service experience.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Medical office: 1 year (Required)
• customer service: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person