Are you seeking an interim growth opportunity to elevate your business intelligence resume?

Come apply your analytical talents at Sony, where today's innovation is transforming tomorrow's entertainment!

ActionLink is seeking a Temporary Full-Time Data Analyst to support our Global 500 client, Sony, and their Service Group Operations. The Data Analyst is responsible for analyzing the Service Group business data, value, competitive intelligence, and financial statistics to determine status versus metrics and suggest methods of improvement. This individual must be able to interpret and communicate results using a variety of techniques, ranging from simple data aggregation and statistical analysis to complex data mining. The Data Analyst will work closely with other service groups and will report to ActionLink's Sony Director of Account & Client Services. This person should be able to analyze reports and guide business stakeholders through the data by making insightful suggestions and helping with different analytical requests.

The ideal candidate will have advanced skills within Power Query, Power BI, & Excel, applied experience building reports and dashboards from scratch, and strong interpersonal skills to communicate results and provide business recommendations.

Come be part of a team that continues to redefine audiovisual technology and push the boundaries of what's possible! 

Schedule & Location

• This is a full-time temporary assignment running for 6 months with the possibility of being extended
• 40 hours per week - Monday through Friday 8:00am - 5:00pm
• This position works on-site at Sony's Corporate Office at 16535 Via Esprillo in San Diego (candidate must reside in the San Diego metro area to be considered)

What We Offer

• The wage range for this position is $30.00 to $33.00 per hour commensurate with experience
• Powerful resume and professional connection building experience with an international leader at the forefront of tech innovation
• Opportunities to enhance your data skills in a highly visible role within a global-facing and diverse corporate work environment
• Benefits eligibility - medical insurance, paid time off, paid holidays
• W2 employment with biweekly payroll schedule

Duties

• Responsible for analysis of Key Performance Indicators for the Service Group that include: Call Center statistics, CSAT (Customer Satisfaction), NPS (Net Promoter Score), and TAT (Turnaround time)
• Create survey templates using Qualtrics and NICE software, as well as compile responses into Power BI for daily, weekly, and monthly KPI metric reporting
• Assists Service Group business operation with making necessary recommendations by providing insightful reports and commentary
• Collaborate with other Service groups such as Business Planning, Operations, and Finance
• Track employee performance and reports for numerous projects
• Prepare charts and presentations for senior management
• Improve and automate reporting processes

Qualifications:

• Must reside in the San Diego, CA metro area
• Must be authorized to work for any employer in the U.S. ActionLink is unable to sponsor or take over sponsorship of an employment visa at this time.
• Data analysis and reporting experience in a corporate environment that includes building reports and creating dashboards from scratch
• Strong proficiency with Power BI, Power Query, & Excel required (final round interview will request candidate to perform a short Power BI/Power Query task)
• Experience with ERP or CRM software such as SAP or Salesforce a plus
• Experience with data visualization techniques and communicating information to stakeholders
• Excellent interpersonal skills, organizational skills, and attention to detail
• Ability to work productively in a team environment, maintain confidentiality, and meet deadlines
• Smartphone with internet access/data plan

Equal Opportunity Employer

ActionLink, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this posting. ActionLink may ultimately pay more or less than the posted range depending on candidate qualifications and locations in CA. This range may be modified in the future.