Upskilling Navigator

Department: Education, Training, and Youth Services

Employment Type: Fixed Term - Full Time

Location: Cambridge

Description

Key Responsibilities

• Market and recruit program participants for FutureSkills-related programs in the Metro North region.
• Provide case management services to FutureSkills enrolled individuals.
• Explain to customers the procedure and process for Career Center services including career planning, job development, labor market information, training opportunities, partner services and referrals.
• Provision of services, including but not limited to, resume review/development, cover letter review/development, job search strategies, provision of labor market information, job referrals and referral to additional partner services.
• Develop a needs analysis and employment plan including goal setting.
• Customer approach to the individual’s needs and elicit solutions and strategies from the customer.
• Gather information through interviewing and observing individuals. 
• Provide feedback and an objective perspective as customers evaluation their options or make career transitions.
• Support customers through transitions and facilitate decision making and goal setting including referrals to partners, to training, TRADE, Section 30 and ITA process.
• Maintain knowledge of state of the art career assessments; administer and interpret as appropriate.
• Research labor market issues and current workplace trends.
• Will handle high stress situations while demonstrating sound decision making process.
• Present a range of job search and career transition workshops.
• Inform customers of matters relevant to Career Center services; follow up on previous services; determine the success of prior services; update information; and offer additional services.
• Input relevant customer data appropriately and timely by following all MOSES entry policies. Utilize MOSES reports appropriately and timely.
• Maintain 30 day contact with a large caseload of customers by telephone, email, and personal appointments.
• Establish and maintain an effective working relationship with Career Center partners.
• Perform other related duties as assigned from time to time.

Skills, Knowledge and Expertise

• A minimum of three years of customer service or relevant experience, and a high school diploma or equivalent required. 
• An Associate’s or Bachelor’s degree in human services, public administration, business management or related field is preferred. 
• At least 2 years of experience working in a career center, providing services to businesses, or other related experience is preferred. 
• Bilingual skills are preferred.

Why Work Here

• Make a Difference: Every day, your work directly impacts the lives of thousands in the Greater Boston community, empowering them and making positive, lasting change.
• Inclusive Environment: ABCD values the diversity of its workforce, with an inclusive culture that respects individuality and promotes collaboration.
• Continuous Learning: We offer numerous training and development opportunities, ensuring our staff remain at the forefront of community action methodologies and strategies.
• Comprehensive Benefits: At ABCD, we take care of our own, providing a competitive benefits package, including health coverage and retirement plans.
• A Legacy of Impact: Join an organization that boasts a legacy spanning over half a century, consistently championing the rights and needs of our community's most vulnerable.
• Teamwork & Camaraderie: Be a part of a passionate team, united in their mission to combat poverty, and ensure every individual can reach their fullest potential.