A leading DoD company is looking to bring on a Computer Operations Support Specialist to their team!

Please apply only if you have an active clearance.

Description:

Career level typically with an advanced degree and 3 years experience or bachelor with 5 years experience or equivalent; wide application of principles, theories, and concepts in their field and provides solutions to a wide range of difficult problems with imaginative and thorough solutions; works under general direction, and results are reviewed upon completion for adequacy in meeting objectives; failure to achieve results normally results in serious program delays and considerable expenditure of resources; frequent internal and external customer contacts and represents the organization in providing solutions to difficult technical issues associated with specific projects.

Technical Skill Required:

Domain account creation (along with restricted security group add abilities). User password resets. User VDI troubleshooting. Application installations and troubleshooting for users. User thin client troubleshooting. Work with the active directory team and compliance/patching admins to work through updating processes and procedures. Monitoring dedicated helpdesk phone lines and/or chat capability for servicing various C2BMC-G team requests for assistance. Route user requests to the appropriate team for service. Desired Skills: - Windows 10/11 administrative experience in an enterprise environment - RedHat 7/8/9 administrative experience in an enterprise environment - Microsoft Active Directory for tasks such as creating/modifying users

Background Experience Required:

Number Of Year Required:

- 3 to 4 years experience with supporting users in an enterprise-level system - Some experience with writing standard operating procedures (SOP) documentation - Comfortable with interacting professionally with users and customers in an IT service type setting, including via phone, email, IM, and face-to-face communications. - Experience with installing and troubleshooting Windows and Linux applications - Experience with using a help desk ticketing system (such as Atlassian JIRA) for recording details of work performed and details for future use - Ability to write and edit technical documentation of processes/procedures in solutions such as Atlassian Confluence - Top Secret Clearance with eligibility for SCI and SAP

Position Responsibilities:

This individual will act as the first line of defense for user-level interactions and issues. This position primarily supports users in person, secure phone, email, or instant message (IM). This position will be customer-facing, so refined customer service skills and IT skills are a must for this position. You must be comfortable with diagnosing and troubleshooting issues with remote users daily.

Skills:

active directory, windows, linux, application installation

Top Skills Details:

active directory,windows,linux,application installation

Additional Skills & Qualifications:

clearance and required certfications

Experience Level:

Intermediate Level

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.