SERVICE ENGINEER

Description:

The Associate Service Engineer will be primarily responsible for preventative maintenance requirements that customer is obligated to provide when they sell a robot to a client. This is more of a proactive service to ensure issues don't come up down the line with these robots, which then turn into Service Calls. They don't want their Service Engineers to do preventative maintenance as they want these Service Engineers available for reactive Service Calls that come in. When they are not on the road for service calls they will be working onsite at customer in Rochester Hills.

This person will provide clients with on site repair, troubleshooting, programming or maintenance services for Robots and related system peripheral equipment. The Associate Service Engineer will report into the Rochester Hills office . This person must be able to travel to a customer site on moment’s notice to perform preventative maintenance, troubleshooting and repair functions. Assignments may involve long hours, night, weekend, and holiday work. Air travel is sometimes required. Upon the completion of the call a Service Report describing the problem, the corrective action and detailing the labor, material and travel expense costs is provided to the customer and then returned to Rochester Hills for processing.

Specific Job Duties:

• Troubleshooting, repair, maintenance, and preventative maintenance of Robots and controllers, electrical control devices, and peripheral equipment

• Electrical troubleshooting would entail looking at schematics, troubleshooting control panels, and checking voltage readings

• Mechanical troubleshooting would entail tear downs of certain parts of robot to replace parts

• At times may have to provide telephone based troubleshooting through the Hotline to support customer’s in resolving America or related peripheral equipment operational problems

• Daily reporting to Service Management to update status & availability

• Completion of a Service Report for each customer call

• Maintenance of a service tool kit to facilitate rapid customer response

• Return of parts shipped for the service call but not purchased by the customer or defective parts replaced under warranty

• Provide informal on-site training to customers employees to improve the customers’ ability to effectively operate, troubleshoot, and maintain the robot and related peripheral equipment

• Collection of data as part of a failure investigation for reoccurring problems that may be the result of a product design or manufacture error

• Robot and system programming and path editing of robots and related peripheral equipment to restore, maintain or optimize system performance

Hours: On average the Associate Service Engineer can expect to work between 50-60 hours a week. OT is paid after 40 hours.

Travel: 75% of the time will be spent traveling to clients in the Midwest and possibly other areas of the country. This person isn't tied to a specific region, but will support clients local to the Metro Detroit area, Midwest, and possibly other areas of the country.

Skills:

Troubleshooting, Electrical, Mechanical, Preventive maintenance, Field service, robot programming

Top Skills Details:

Troubleshooting, Electrical,Mechanical, Preventive maintenance, Field service

Additional Skills & Qualifications:

MUST Haves:

- Associates degree or formal schooling post high school

- 2 years of electrical troubleshooting experience (i.e. schematic reading, troubleshoot control panels, voltage readings)

- Knowledge of knowing what OHMS law is used for

- 2 years of mechanical troubleshooting experience (i.e. change oil, tear down of equipment)

- Previous experience working with industrial automation equipment

- Experience or ability working with a customer

- Ability to travel and valid credit card

Nice to Have:

- Previous experience working with a robot

Experience Level:

Intermediate Level

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.