MEMBER SERVICES REPRESENTATIVE

Financial & Investment Services | Temp to Perm Career Opportunity | $25.00/hr Overtime | Full Time Hours

Immediate hybrid opportunity available in Westborough, MA with one of the largest and most recognized Financial Services & Investment Management corporations in the world.

REQUIREMENTS:

· 2 years strong Call Center, Customer Service, Contact Center or Client Services experience is required

· Experience working for a large financial or banking instruction is a huge plus!

· Understanding of financial services and investment terminologies is a plus

· Must reside within commuting distance of Westborough, MA and will be required to start with 1-2x a week onsite and 3-4 days remote

· Must showcase job stability and a career path

· Perfect attendance is a requirement

· Must have professional communication skills

· Previous banking operations experience is preferred

ADDITIONAL DETAILS:

· Location: Westborough, MA

· Duration: 6-12 Months Project

· Hourly Pay: $25.00/hr

· Description:

We provide an elite, quality customer service, education and support to our customers on a daily basis. At our organization, we create a culture of breeding leaders, inspiring innovative thinking and developing successful career paths by multi-tasking and educating our callers with accurate information. This includes a sharp focus on superior phone interaction techniques, accurate account transaction processing in a time sensitive manner and detailed problem resolution.

Under direct supervision, the candidate will perform less complex operational tasks in a product or functional area, including account maintenances, processing multiple stock market trades and servicing all types of financial related operational inquiries. The candidates should possess a high standard of problem-solving skills, an open attitude to push the boundaries on their comfort zone to learn.

Great opportunities are everywhere to shape a candidate’s time management skills by learning scheduling management, aftercall work and by responding to customer inquiries in a timely manner.

The candidates should be efficient recording accurate details about customer inquiries and can follow strict security protocols with each of our callers. Each candidate may have training on location or through the Microsoft Teams application with a move to hybrid work, based in the office between 1-3 days per week.

Candidates should have a great attendance track record, a problem-solving skill set, ability to multi-task in a fast-paced environment, show a consistent reliability with attendance and accuracy skills, willingness to expand their knowledge by learning and development over time and have a strong interest in starting their journey towards a long-term career.

Job Types: Full-time, Temporary, Contract

Pay: $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday
• No weekends

Experience:

• Client Services, Processing, Call Center: 2 years (Required)
• Banking, Finance, Investment, Operations: 2 years (Required)

Ability to Commute:

• Westborough, MA 01581 (Required)

Work Location: Hybrid remote in Westborough, MA 01581