Our client is looking for an entry level customer solutions associate to join their team in order to bridge the gap between consumer and products! This person will handle all customer interactions from start to finish so nothing is missed. Your main priority will be customer education, providing brand awareness, and closing sales.

Each of our employees receive:

• Discounts on products and services
• Company Facilitated Training
• Advancement Opportunities
• Rewards and Recognition Programs
• Uncapped bonuses
• A diverse & welcoming culture
• Company Travel Opportunities

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all floor related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check out members at end of sale
• New member sign-up and closing sales
• Facilitate upgrades to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of your workspace

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 25 lbs.

#IND23

Job Type: Full-time

Pay: $700.00 - $1,000.00 per week

Benefits:

• Flexible schedule
• On-the-job training

Experience level:

• No experience needed

Shift:

• 10 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Ability to Relocate:

• Cambridge, MA: Relocate before starting work (Required)

Work Location: In person