We are committed to invest in our people to develop a happy and prosperous future. We support you every step of the way in your career journey and offer benefits and unique learning and development opportunities that include:

Competitive Wages • Medical, Dental, Vision Insurance • Life Insurance • 401K Program • Paid Holidays and Vacation • Outstanding Recognition and Awards Program • Effective Training Programs • Tuition Reimbursement • Complimentary Parking and Meals in Dedicated Employee Restaurant • Preferred Pricing on Food and Beverage, Spa Treatments and Retail Purchases • Management Programs to Progress on Your Career Journey • Health and Wellness Fairs

JOB OVERVIEW:

Ensure excellent guest service in the AQ Gelato area by serving coffees, gelatos, tending to the retail market, preparing par stocks, keeping the area clean and clutter free and assisting whereas needed as assigned by a manager, take reservations and assist in monitoring the guests' needs and all phases of the operation. 

REPORTS TO:Assistant F&B Manager

WORK ENVIRONMENT:

AQ Gelato

KEY RELATIONSHIPS:

Internal: Staff in AQ Gelato; Costa Grill, Bar, Kitchen/Stewarding, Housekeeping, Front Desk, Concierge and PBX.

External: Resort guests/visitors and resident guest/visitors

QUALIFICATIONS

Essential:

• Fluency in English both verbal and non-verbal.
• Provide legible communication and directions.
• Compute basic arithmetic.
•  2 years experience in similar position dealing with the general public.
• Minimum 18  years of age to serve alcoholic beverages.
• Ability to:
• focus attention on guest needs, remaining calm and courteous.
• promote positive relations with all individuals who approach the restaurant and by telephone.
• Provide clear, pleasant telephone communication with proper grammar.
• think clearly, quickly, maintain concentration and make concise decisions in pressure situations.
• Understand guest’s service needs
• focus attention on details.
• suggestively sell selected food and beverage items.
• maintain confidentiality of guest information and pertinent resort data.
• perform job functions with minimal supervision.
• work cohesively with co-workers as part of a team.

Desirable:

• High school graduate or equivalent vocational training certificate.
• Restaurant service experience.
• Certification of previous training in liquor, wine and food service.
• Fluency in a foreign language, preferably Spanish.
• Certification in an alcoholic awareness program.
• Certification in CPR.
• Computer training.
• Prior guest relations training.
• Ability to use P.O.S. system.

PHYSICAL ABILITIES

Essential:

1. 1. Exert physical effort in transporting 40 pounds to 60 pounds.
2. 2. Endure various physical movements throughout the work areas.
3. 3. Reach 18/24 inches/feet
4. 4. Remain in stationary position for 8 hours throughout work shift.
5. 5. Satisfactorily communicate with guests, management and co-workers to their understanding.