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Customer Service Specialist
$62k-79k (estimate)
Full Time 3 Weeks Ago
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ACP Int'l / SA-SO Signs & Safety is Hiring a Customer Service Specialist Near Arlington, TX

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Position Description

Job Title: Customer Service Specialist
Reports to: Sales Manager
Location: Arlington, Texas, 76011
This is a permanent, full-time position.
Overview of Company
ACP is an Employee Owned Company. Since 1986, ACP has manufactured high-quality products for utility, telecom, CATV, government and commercial applications. Our manufacturing capabilities include graphic design, screen printing, fabrication, polyurethane doming, assembly, and we're also the exclusive manufacturer of Concrete Graphics®.
Position Summary
The position of Customer Service Specialist reports to the Sales Manager. This position interfaces with all areas of the company, but primarily with out Account Managers.
Responsibilities
- Assist Account Managers with quote requests and customer support, which includes pricing and other administrative requests.
- Develop quotes as directed by Account Managers. and serve as the customer main point of contact in the absence of the assigned Account Manager.
- Provide customers with solutions specific to their needs.
- Work closely with the Inside Sales Team and communicate to ensure order entry is accurate and as quoted.
- Create Marketing material by building customer specific packets and coordinate the shipping of the packets as directed in a timely manner.
- Enter customer quotes into the database and check for accuracy during that process.
- Create and maintain clean and accurate customer data records in the contact management database as needed.
Team Building
- Since we are a small company, Customer Service Specialists, like all of our employees, will be asked to help with other work around the company on occasion, as the need arises. The “that’s not my job” mentality has no place in our company.
- Effective communication with other team members throughout the company is essential.
Skills & Qualifications & Experience
-Ability to maintain a high level of accuracy and detail. Our experience has shown that the most successful people in this job are naturally adept at details.
- Being able to manage your own time, prioritize tasks, and take initiative to solve problems in a professional, timely manner.
- Good Common Sense and ability to think on your feet.
- General Office experience
- Experience in Smaller Company with less than100 employees
- Microsoft Office capability
Description of a successful Customer Service Specialist:
The ability to evaluate options and make decisions. We are a company that encourages our employees to use their best judgment and make decisions. Taking action is encouraged.
Expectations, Compensation, & Other
- Strong Work Ethic and organizational skills.
- The ability to multi-task without stressing out.
- Training in Filemaker (database)
- Training on other in-house systems
- New hire training includes 1 wk. of hands on with products
- Room for growth. Exciting opportunities outside of job description such as research and development projects.
- Company gatherings, team building events and lots of fun! We are a huge family!!!
A brief note from our Board of Directors:

Greetings, and thank you for your interest in joining our Family!

First and Foremost: If you are just looking for a short term job, chasing the highest hourly rate, then we aren’t the spot for you. However, if you are looking for a long term place with growth and benefit opportunities, then read on. We may be the kind of opportunity you are looking for.

100% company paid health insurance after 90 days.

Company paid Life Insurance

Guaranteed 40 hours

Steady and Consistent schedule: Monday Thru Friday: 8-5

Learn unique skills that will help you in any career.

Incentive and Bonus opportunities

PTO benefits after 1 year

10% Retirement benefit after 2 years.

Employee Owned Company offers significant benefits in future years.

In business since 1986 and never had a layoff.

Part-Time opportunities also available.

We look forward to meeting you and the opportunity to watch you grow with us!

Pay $16- $18/hr

Type: Full-time

Apply on-line Now

Job Summary

JOB TYPE

Full Time

SALARY

$62k-79k (estimate)

POST DATE

05/23/2024

EXPIRATION DATE

05/30/2024

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The job skills required for Customer Service Specialist include Customer Service, Microsoft Office, Customer Support, Initiative, Work Ethic, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Specialist. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer Service Specialist positions, which can be used as a reference in future career path planning. As a Customer Service Specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Specialist. You can explore the career advancement for a Customer Service Specialist below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Service Specialist job description and responsibilities

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Maintained excellent customer relations and developed customer rapport * Resolved customers complaints on as needed basis * Effectively developed telephone communication skills.

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Customer agents talk to customers on behalf of businesses and companies.

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They help customers with their queries and complaints.

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A certified customer service specialist has a customer service job that entails speaking with customers regarding their orders or possible complaints.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Service Specialist jobs

Certified Customer Service Specialist (CSS).

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Communicate as efficiently as possible.

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6-12 months of customer service experience and/or training; or equivalent combination of education and experience.

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Step 3: View the best colleges and universities for Customer Service Specialist.

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