**Specialist, Sales Support** **Description** The Sales Support Specialist II is responsible for supporting the Operations team in various aspects of the business\. This position will oversee store list management, as well as inventory in customer locations and vendor locations\. The role will involve escalating and/or resolving customer inquiries and/or complaints in a timely manner\.In addition, responsibilities will include supporting cyclical deadlines by programming visits, creating, reviewing, and revising documentation to be used in the field to execute our contracts\. Maintain store database with daily updates for adjustments, openings, and closures\. Process new/existing customers lists to ensure accuracy of active stores in database\. Create Letter of Authorization letters each cycle for retailers ensuring a high level of accuracy\.Process work orders/reorders to provide fixtures and print materials to service/maintain fixtures in existing customer locations\. Coordinate fixture deployment for rollouts with freight, merchandising and manufacturing vendors\. Review and approve fulfillment and freight invoicing related to work order and deployment activity\. Answer 800 phone line/email inquiries and address customer concerns by working with vendor and merchandising companies to resolve for customer satisfaction\. Send cyclical reports and documents to fulfillment vendors each cycle on time to meet or exceed deadlines\. Conduct QC to ensure reports/documents are complete and accurate according to current cycle grid and internal documents\. Program restock and removal visits with a high level of detail each cycle according to cycle grid\. Monitor fixture usage, obtain price quotes, prepare cost analysis, and provide recommendations for purchasing decisions\. Maintain document detailing specifications for every fixture version, with an accurate component list by customer\. Proof planograms each month to ensure all visits are programmed accurately inclusive of proper hardware\. Provide support as needed in various areas of Operations\. **Qualifications** 1 – 3 years’ experience in Sales Support/Inventory Management or similar role in fast paced environment Good interpersonal skills and must feel comfortable communicating with vendors Proven ability demonstrating organizational and time management skillsExperience with inventory management a plus Knowledge, Skills and Abilities Requirements:Must possess strong interpersonal, organizational, and administrative skills Must be able to effectively communicate with others; written and verbal Strong competency in MS Outlook \(Word, Excel\) Ability to learn custom software Attention to detail and self\-starter; thorough follow up skills Ability to work in fast\-paced environment and adapt to last minute changes\. Professional demeanor and positive attitude\. Ability to work independently on multiple projects simultaneously while ensuring all deadlines are met\. **Why Mosaic?** Consistently voted one of the best places to work, Mosaic North America gives you the opportunity to work with the world’s most beloved brands that you know and use every day\. Every employee is given the keys to charter new ground as they collectively live in the moment of building experiences together\. We are a cast of diverse, yet like\-minded individuals and we believe in taking risks, creating shared experiences not just for our clients, but for each other to guarantee we’re making the next chapter of everyone’s story the most memorable one yet\. **DISCLAIMER:** Acosta/ Mosaic North America is an Equal Opportunity Employer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification\. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified\. Mosaic reserves the right to modify all or part of any job descriptions at its discretion in order to meet and or exceed the needs of the business\. We are committed to providing accommodations for persons with disabilities\. If you require accommodation, we will work with you to meet your needs, to the extent required by law By submitting your application you agree with and accept the Acosta Privacy Statement and Terms of Conditions\. **US:** **http://acosta\.jobs/privacy\-policy\-us/** **Canada:** **http://acosta\.jobs/privacy\-policy\-ca/** **Job** Administrative **Primary Location** US\-CT\-Norwalk **Shift** Day Job **Job Posting** Sep 5, 2023, 1:31:15 PM**Job Number:** 1249686xSSSNOR