**RESPONSIBILITIES** **Primary Responsibilities** Define operational strategies that streamline processes and optimize efficiency Define actionable roadmaps for strategic initiatives Develop and implement enhanced pricing strategies to improve profitability and measurement Organize and facilitate core business planning and engage leadership to report on quarterly KPIs and client account status Partner with Business Development to price proposals, respond to RFPs and streamline the sales to delivery hand off process Research industry, market, and competitive agency trends and position Acosta Group to drive value to clients Optimize organization structure and resource allocation planning to improve capacity through refinedoperations and enhanced service offerings Partner with IT and SaaS vendors to evaluate and improve tech stack and operations Evaluate outsourced service models to improve profitability and cost-to-serve Develop business development strategies to identify targeted leads and new channels for growth Enhance sales materials, case studies and marketing efforts toarticulate Acosta Group’s unique value proposition Perform other duties as required and/or assigned **QUALIFICATIONS** **Education and Experience** Bachelor’s degree in Business Management, Strategy, Information Technology, or related field. 10 years of experience in business process improvement, preferably in digital commerce (CPG & Omnichannel Retail a plus) Prefer candidates with consulting, client development and go to market strategy experience **Knowledge, Skills, and Abilities** Strong written and oral communication skills Superior knowledge of multiple operational functions and principles, including finance, sales, and customer success Able to multitask with simultaneous projects, tasks, and other duties, while demonstrating priority, and urgency to drive completion. **Acosta Group is an Equal Opportunity Employer** The above statements are intended to describe the general nature and level of work being performed by people assignedto this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Mosaic reserves the right to modify all or part of any job descriptions at its discretion in order to meet and or exceed the needs of the business. **We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs, to the extent required by law** _By submitting your application you agree with and accept the Acosta Privacy Statement and Terms of Conditions._ US: http://acosta.jobs/privacy-policy-us/ Canada: http://acosta.jobs/privacy-policy-ca/ **Acosta utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E-Verify and your right to work. Employer Resources (e-verify.gov)** **ABOUT US** Acosta and Mosaic are the sales and marketing powerhouses behind the most recognized and proven brands with top retailers in the United States and Canada. We offer flexible services that maximize efficiency. Acosta has the talent and technology to build data-, reach- and relationship-driven strategies to execute those strategies, and the tools to monitor, track and optimize metrics-based results for customers and retailers. Acosta and its subsidiaries, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this posting. Acosta may ultimately pay more or less than the posted range depending on candidate qualifications and locations. This range may be modified in the future. Acosta et Mosaic sont les moteurs des ventes et du marketing derrière les marques les plus reconnues et éprouvées avec les meilleurs détaillants aux États-Unis et au Canada. Nous offrons des services flexibles qui maximisent l'efficacité. Acosta possède le talent et la technologie pour élaborer des stratégies axées sur les données, la portée et les relations pour exécuter ces stratégies, ainsi que les outils pour surveiller, suivre et optimiser les résultats basés sur des mesures pour les clients et les détaillants. The Senior Director, Digital Commerce Operations develops and implements strategies for the Digital Commerce team to run at maximum efficiency and productivity. The Senior Director is a trusted advisor and thought leader that works closely with executives to strategize and develop long-term plans that usher in new levels of productivity and success for the company. Acosta, and its subsidiaries, is an Equal Opportunity Employer **Job Category:** Sales Support **Position Type:** Full time **Business Unit:** Digital Commerce **Salary Range:** $123,600.00 - $185,400.00 **Req ID:** 108