**Area Manager, Brand Retail** **Description** **Mosaic** is the leading North American integrated marketing and sales agency, specializing sales, training, experiential, and digital & virtual solutions. At Mosaic, we are never satisfied with the status quo and are in constant search for new ideas and new ways to help our clients build their brands amidst the evolving dynamic of empowered consumers, leveraging new technologies and approaches. Together as a team we deliver for those results to our clients every day. Mosaic is not about standing out from the crowd - we lead it! **Purpose:** As the **Area Manager, Brand Retail** you will be responsible in executing the commercial plan for launching smoke-free products to legal age smokers and nicotine users in a retail environment delivering best-in-class consumer experience through a team of Brand Retail Experts. The Area Manager, Brand Retail will plan and coordinate consumer activities leveraging on the brand retail infrastructure (stores, islands, pop-ups, mobile trailers), and in line with brand engagement strategy and business priorities. The Area Manager, Brand Retail will manage a team of Brand Retail Experts responsible for creating awareness and understanding of smoke-free products to legal age smokers and nicotine users through relevant programs with the goal of converting legal age smokers and nicotine users to smoke-free products. The Area Manager, Brand Retail will also be responsible for store logistics (inventory management and sales reporting) as well as managing day to day operations in the store with a focus on retail store execution. **What you'll do:** Lead and manage recruitment for advisors as well as talent development and performance management processes for store team; Schedule and execute store team training and development sessions Oversee store experts’ activity levels to identify areas of improvement and providing regular feedback and on-the-job coaching; Review on a regular cadence store’s NPS and evaluate individuals' performance through outlined KPIs Manage store schedule (working hours and activities) and distributes to store experts monthly Conduct monthly one-on-one meetings with direct reports Ensures compliance with all local and regulatory requirements and guidelines; Ensures all procedures and processes are communicated and executed consistently by team Lead daily meetings to delegate responsibilities based on current priorities and focus for the store and monitoring weekly rotation of expert’s activities; Share daily store opening/closing tasks with appropriate store staff Review on a regular cadence store’s Net Promoter Score (NPS) and evaluate individuals' performance through outlined KPIs Organize the store’s stock and checks it regularly Manage store budgets Monitoring display of products and verify store cleanliness using store guidelines Assist in placing and confirming product order; Inspect quality of the delivered merchandise and reports and ships back faulty products to the appropriate location **Qualifications** **Who you are:** A minimum of 8 total years of Retail experience (at least 3 years managing a retail store and team) Operational knowledge of retail and business systems (e.g. POS, inventory management, MS Office etc.) Guidelines and approaches in the effective delivery of all store experiences through the different stages of the sales and after-sales process; Key principles, processes and practice in store staff recruitment, talent management and performance and career development; Local Brand Retail operational guidelines and SOPs and their application; - Key targets for NPS and store KPIs and the actions to take monitor and improve them; Activities related to the monitoring, forecasting and order placement of the store’s stock Relevant local labor laws and regulations to ensure effective store management; Activities related to the execution of merchandising standards and display throughout the store; Bilingual in Spanish preferred but not required Team player creating the right environment for collaboration amongst team and prioritizing individual development Proven ability to deliver exceptional consumer experience and KPI targets Lead by example and adapt to challenges whilst maintaining composure in a fast-paced retail environment Strategic mindset using data to analyze and solve problems for store effectiveness Bachelor’s Degree preferred **Along with competitive pay, we offer a comprehensive benefits program. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following:** Medical, Dental, Vision, and Telehealth Basic Life Insurance and AD&D Voluntary Life Insurance Short Term and Long Term Disability Flexible Spending Account Health Reimbursement Account 401(k) match Legal Insurance Employee Assistance Program Employee Discount Program Tuition Assistance Plan Paid Time Off and Company Paid Holidays **Follow us on the following:** **Facebook**(click here) **Instagram **(click here) **LinkedIn **(click here) **Mosaic North America is an Equal Opportunity Employer** DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Mosaic reserves the right to modify all or part of any job descriptions at its discretion in order to meet and or exceed the needs of the business. To Apply: please send resumes to: USRecruiting@mosaic.com _By submitting your application, you agree with and accept the Acosta Privacy Statement and Terms of Conditions._ US: http://acosta.jobs/privacy-policy-us/ Canada: http://acosta.jobs/privacy-policy-ca/ **Acosta utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E-Verify and your right to work. Employer Resources (e-verify.gov)** \#Mosaic **Job** Management **Primary Location** US-TN-Nashville **Shift** Day Job **Job Posting** Feb 15, 2024, 10:54:41 AM **Schedule** Full-time **Job Type** Standard **Job Number:** PMxBRAMNSHTN24 #field