Claims Service Representative 2 - ER Job Description With a constantly growing membership, we are always welcoming dedicated professionals looking to challenge themselves and build a career within our dynamic organization. You will find that being part of a very successful team is extremely rewarding. If you are a career-minded, service-driven professional looking to join a fast-paced organization then you have come to the right place. What you will do: Communicate and interact with a variety of individuals including insureds and claimants. Explain benefits, coverage's, fault and claims process either verbally or in writing in compliance with regulatory and statutory requirements. Conduct phone investigations to determine liability and damages. Identify and obtain statements from insureds and claimants to resolve first and third-party claimants and witnesses. Negotiate within settlement authority with insureds and claimants to resolve first and third-party claims. Verify and interpret/resolve coverage's by gathering necessary information to ensure policy applicability. Coordinate with internal and external departments as required. What’s in it for me? A career with growth potential Our comprehensive and employee centric training provides training programs to help employees acquire various skills necessary to do their jobs and to support career development. The satisfaction of knowing you provide a meaningful service to our insured who rely on you for assistance. Successful candidates have the following qualifications: Bachelor's (4 year) degree or equivalent combination of education and experience. 3-6 months prior claims experience preferred. Microsoft Office proficiency. Strong organizational skills. Strong oral and written communication skills. Strong interpersonal skills. Remarkable benefits: • Health coverage for medical, dental, vision • 401(K) saving plan with company match AND Pension • Tuition assistance • PTO for community volunteer programs • Wellness program • Employee discounts (membership, insurance, travel, entertainment, services and more!) Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. "Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.” AAA is an Equal Opportunity Employer For more than a century, AAA has been synonymous with trust, dependability, quality, and innovation. It's our mission to provide our growing membership with the legendary service we are famous for, and we welcome committed professionals ready to challenge themselves in a dynamic industry. AAA would not exist without the millions of members who give us their loyalty, or our employees whose mission it is to give those members world-class service. What else do we offer? Stability. Growth. Commitment to an exciting future for both you and our members.