JOB SUMMARY

The Director of Client Services – Day/Vocational Programs is responsible for the efficient operation; oversight and case management of Achievement House, Inc. (AHI) vocational and community-based day training programs and contracts, as well as employment placement services. This position has supervisory duties.

ESSENTIAL DUTIES INCLUDE:

• Adhere to internal operating procedures and assist in putting procedures together.
• Ensure compliance with company programs, practices, and policies specific to program and client management and assist with program designs.
• Guarantee services compliance with State, Federal, CARF, CCL, DOL, Regional Center, Department of Developmental Services, and Department of Rehabilitation.
• Compliance with Title 17&22 Regulations & CMS Regulations.
• Ensure compliance with Program Designs & Services.
• Ensure ongoing development and implementation of Vocational Services.
• Assist Financial Services with Vocational Client and Vocational Contracts billing.
• Develop and implement Vocational Services marketing and public relations plans.
• Participate in quality assurance (satisfaction surveys) evaluation of services.
• Assist in the hiring and training of all vocational/day program services staff (administrative/direct service);
• Assist the staff in client training skills and in implementing training procedures.
• Assist in the screening and intake of clients referred to AHI.
• Verify that Individualized Habilitation Services Plans (IHSP) and Individual Service Plans (ISP) reflects specific training required for the client by assisting Program Coordinators and Case Managers and following Person Centered Planning.
• Become proficient with DOL standards/requirements in order to address subject when it arises and assist with submission of proper DOL certificates and permits.
• Evaluate the attainment of outcomes and effectiveness of Individual Habilitation Services Plans through goal tracking forms.
• Guarantee that documentation of monthly Client Referral Logs and client’s eligibility/ineligibility are accomplished through case record reviews.
• Maintain and complete an accurate and current client files and documentation.
• Assist in making sure all vocational contracts and sites are being operated efficiently, safely, and meeting all procedures.
• Ensure that clients/staff completes, understands, and submits all AHI case management paperwork.
• Maintain positive communication with funding agencies, schools, families, providers.
• Ensure Individuals rights are met and foremost importance.

QUALIFYING SPECIFICATIONS

Bachelor’s degree in psychology or related field desired, plus case management experience within a human service delivery agency (additional experience may be substituted for degree with approval from Executive Director). Trained in CPR/First Aid. Must have car, maintain a California driver’s license and on-going proof of auto insurance. Fingerprint clearance.

SKILLS AND ABILITIES PREFERRED

Excellent communication, writing, and computer skills. Knowledge of the developmental disabilities field and client case management.

PHYSICAL REQUIREMENTS

Sitting, standing, walking, bending, speaking clearly, seeing, hearing, and five-finger manipulation. Ability to lift up to 30 pounds. Must be able to operate computer equipment and peripherals, office machines, and adaptive equipment used in agency programs with difficulty.