ACHIEVE HUMAN SERVICES, INC.

POSITION TITLE: BEHAVIORAL HEALTH TECHNICIAN III (LEAD)

DEPARTMENT: BEHAVIORAL HEALTH 

REPORTS TO: BEHAVIORAL HEALTH MANAGER

GENERAL SUMMARY

The Behavioral Health Technician III (Lead) is capable of performing all duties and responsibilities of a BHT I & BHT II. The Behavioral Health Technician III (Lead) will ensure compliance with third party stakeholders through documentation of services rendered that align with the client’s treatment plan. BHT III will mentor BHT I & BHT II through the creation and implementation of training materials

MAJOR DUTIES/RESPONSIBILITIES

• Must be able to perform all functions of BHT I & BHT II
• Supports with onboarding and mentoring of BHT I & BHT II inclusive of creation of training materials
• Represent the agency by participating in community events and inform individuals regarding Agency programs and services
• Exhibit thorough knowledge of behavioral health and housing contracted services
• Perform property management duties such as assisting with collecting rent, property issues and concerns, and submitting maintenance reports
• Participate in weekly On-Call list for emergency maintenance calls
• Facilitates Initial and annual psychological assessments and treatment plan for submission and approval by licensed professional
• Attends and participate in scheduled clinical supervision meetings and complete all agency mandatory trainings
• Complete annual recertifications for clients’ receiving supportive services and ADOH contract recipients
• Perform other duties as assigned by behavioral health manager

WORK ENVIRONMENT

A.Supervision

This position may have some supervisory responsibility

B.Confidentiality

This position is exposed to highly confidential client information including behavioral health and physical health diagnosis and disability information, demographic information and client financial status. Employee must exercise ethical standards in handling confidential information

C.Mental Application and Responsibility

This position requires the ability to prioritize and organize workload, handle numerous tasks simultaneously and work under pressure. Must be able to interact with people in person at client homes and community settings, on the telephone, must be able to interact with discretion and professionalism regarding confidential client information. Must be able to have sound judgement regarding behavioral health situations

This position involves high level responsibility for administering company policies and procedures and a moderate level of responsibility for problem resolution and making clinical and administrative decisions. Staff must exercise sound judgement and ethical standards in handling direct care and supervisory duties

D.Internal and Public Contacts

This position involves a high degree of interaction with staff, behavioral health and housing clients, family members, and other social service agency staff in the community on a regular basis

E.Conditions and Equipment

The work environment includes client home visits, clinical, and office settings for the provision of services and may include outside settings for outgoing and assisting customers with living skills, i.e., housekeeping, shopping, and personal hygiene. The employee must remain awake and alert throughout each work shift. Equipment operation includes general office equipment, computers, communication tools, and motor vehicles

F.Physical Demands

The work environment includes home and office setting. Staff must be able to walk up and down stairs and lift up to 25 pounds. The employee must complete trainings for safety and crisis intervention

ABILITIES

A.Language (Communication)

Must be able to communicate clearly and effective orally and in writing; possess excellent organizational and time management skills. Bilingual English/Spanish verbal and written a plus

B.Mathematical

Basic mathematics is required for this position

C.Reasoning

Position requires basic understanding of working with people who have unique disabilities, basic understanding of crisis prevention and intervention and to assist in a recovery model or plan. Basic understanding of First Aid and CPR

D.Other

Position requires a basic understanding of the Arizona State Housing Rules, Regulations and knowledge of Fair Housing and Landlord Tenant Act Laws and understanding of HUD eligibility guidelines and Housing Contracts are required. Maintain a high level of customer satisfaction. Comply with Fair Housing laws and Landlord/Tenant Act

QUALIFICATIONS

A.Education

Bachelor’s degree or higher in related field OR

Seven (7) to ten (10) years case management experience in lieu of education

B.Experience

Requires seven (7) to ten (10) years of case management

C.Other

Must be over 21 years of age

Must possess a valid driver’s license

Must be able to obtain a Level 1 Fingerprint Clearance Card

Must be able to obtain valid certifications for Agency compliance within 90-days of employment

Pass background check inclusive of Excluded Provider List System (EPLS) and the Health and Human Services (HHS) List of Excluded Individuals/Entities (LEIE)

DRUG-FREE WORK ENVIRONMENT

The Agency is committed to the development and maintenance of a drug free environment in accordance with the Drug-Free Workplace Act of 1988. Accordingly, the Agency will not tolerate any unlawful activity such as the possession, use, manufacture, distribution, and/or dispensation of a controlled substance on Agency-owned or controlled property. Any employee or client engaged in such prohibited conduct or convicted of a crime involving a workplace drug violation shall be subject to disciplinary action, up to and including termination. ACHIEVE Human Services, Inc. maintains and promotes a drug-free work environment and enforces a zero-tolerance policy for the use of alcohol, drugs and/or controlled substances.

HIPAA

Under the Health Information Portability and Accountability Act of 1996 (HIPAA) and its implementing regulations, a Covered Entity under HIPAA is legally obligated to maintain the privacy of client health information that it creates or receives. The Agency recognizes the importance of keeping medical information confidential and is dedicated to meeting the HIPAA obligations. All information that we have about clients we consider to be confidential, and we maintain technical and administrative safeguards to protect against unnecessary use and disclosure of it. We expect our employees to respect our clients’ instructions regarding any incidental exposure to protected health information. We are committed to supporting our clients in their efforts to comply with both state and federal privacy laws.

OSHA

Everyone has the right to a safe workplace. The Occupational Safety and Health Act of 1970 was passed to prevent workers from being seriously harmed at work or killed at work, and the law requires employers to provide their employees with working conditions that are free of known dangers. The Act created the Occupational Safety and Health Administration (OSHA), which sets and enforces protective workplace safety and health standards which are maintained by the Agency. OSHA also provides information, training and assistance to workers and employers. Workers may file a complaint to have OSHA inspect their workplace if they believe that the Agency is not following OSHA standards or that there are serious hazards in the workplace. An injured worker may undergo a drug screening.

REASONABLE ACCOMMODATION

The Agency strictly adheres to the requirements of the Americans with Disabilities Act (42 U.S.C. Sections 12101 et seq.). While the Agency strives to appreciate the special needs of its disabled employees and provide the necessary, reasonable accommodations, it remains the responsibility of each employee subject to the provisions of the Act to promptly and effectively communicate in writing the need for accommodation to the Agency.

EQUAL EMPLOYMENT OPPORTUNITY

ACHIEVE Human Services, Inc. does not discriminate on the basis of race, color, ethnicity, national origin, religion, sex (including gender and pregnancy), sexual orientation, gender identity or expression, sexual harassment, retaliation, genetic information, age (40 and over), marital status, membership or activity in a local human rights commission, status with regard to public assistance, or any other basis prohibited by statute in employment or the provisions of services.