Join our team and play a vital role in providing exceptional service to our members! As a Member Service Representative in our Call Center, you’ll have the opportunity to contribute to the success of our credit union by delivering top-notch service and promoting our products.
Starting Rate: $21 per hour
Dominate in service by maintaining a working knowledge of all products, services, organizational policies and procedures. Responsible for providing a high level of quality service while cross-selling credit union products and services. Performs a variety of Sales and Service functions via telephone, email and live chat, in a call Center Environment. Must be able to work Saturday’s. Must be able to work minimal before or after hours for meetings/training, as needed.

• Provides prompt, friendly and accurate service to internal and external members.
• Delivers personalized service that focuses on individual member needs.
• Identify and offer products and services that will improve our member’s financial life.
• Perform member maintenance as required.
• Deliver problem solving solutions and perform research as needed.
• Provide technical solutions in support of Achieva’s electronic services.
• Accountable for meeting productivity, quality and sales goals.
• Professional and efficient communications with all departments promoting synergy.
• Maintains member confidentiality in all aspects of providing services to membership.
• Responsible for upholding all credit union ethical standards.
• Represents the credit union in a courteous and professional manner.
• Perform other essential job functions as required or assigned.

Training RequirementsSuccessful candidates will be required to train onsite in Dunedin, FL for a duration of 4 months. The training will provide you with the skills and knowledge necessary to excel in your role.
Post-Training ArrangementUpon successful completion of the training program, the position will transition to a hybrid work arrangement. This means you will have the opportunity to work both onsite and remotely, depending on performance expectations and the needs of the credit union.
Education Required

• High school diploma or GED

Experience Required (minimum 1 Year)

• Financial institution experience
• Call center experience
• Sales experience
• Similar or related experience

Skills & Attributes Required

• Bi-lingual in Spanish preferred
• Ability to identify & solve problems
• Basic to intermediate computer skills
• Microsoft Office products to include Outlook
• Windows based PC computer
• 10 key calculator
• Data entry 30-45 WPM
• Exceptional verbal & written communication skills
• Ability to multi-task
• Organizational skills
• Attention to detail
• Good interpersonal skills
• Professional demeanor
• Ability to work independently
• Self-utilization of resources
• Self-motivated
• Comfortable making decisions
• Ability to work in a fast paced environment

Benefits

• Up to 18 paid days off in the first year
• Up to 12 paid holidays
• Health and dental insurance
• Life and disability insurance
• Excellent 401k program
• Tuition reimbursement
• Fitness reimbursement program
• Mobile device assistance program
• Free Achieva Checking Plus account

If you are ready to make an impact and grow with us, apply now! Join us in upholding credit union ethical standards and providing outstanding service to our valued members.
Achieva Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, age.