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SUMMARY
The Room Attendant is responsible for a combination of cleaning duties to maintain guest rooms (occupied and vacant rooms and suites) to ensure the highest standards of cleanliness, comfort and guest satisfaction.
RESPONSIBILITIES
Clean assigned guest rooms including: dusting, making beds, soiled linen removal from rooms, vacuuming, mopping, bathroom cleaning (toilet, shower, tub, sink, mirrors, tiles), inside window cleaning, wall cleaning and other room surfaces
Polishes furniture and fixtures
Strip and make beds, changing bed linens, which may require lifting bedspreads and mattresses
Retrieve clean linen and supplies from the housekeeping office and/or closets
Sign in and out master keys daily following the KeyWatch SOP
Maintain proper usage of cleaning supplies and equipment
Keeps all housekeeping storage spaces organized and clean
Update and record all cleaned rooms
Tag and record all lost and found articles as directed by the housekeeping manager on duty
Respond in a timely manner to guest item and service requests
Assist guests with their questions and direct them or escort to the areas they want to go
Always smile and offer a warm greeting to all
Support the housekeeping and Ace team to reach common goals
Adhere to quality expectations and standards
Take initiative and offer assistance throughout the property
Follow departmental policies, procedures, checklists and service standards
Report necessary maintenance items in conjunction with the engineering department
Follow all safety and sanitation policies
Other duties as assigned
Ace is an Equal Opportunity Employer.
ESSENTIAL QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to satisfactorily communicate in verbal and written English with guests, management and co-workers to their understanding
Ability to understand proper use of equipment and cleaning agents
Strong interpersonal and problem solving abilities, highly responsible and reliable
Have superb time management skills
Prioritize and organize work assignments, have timely follow up with execution
Ability to work cohesively with fellow colleagues as part of team with minimum supervision
Maintain complete knowledge of all hotel services/features and hours of operation
Ability to focus attention on guest needs, remaining calm and courteous at all times
Ability to comply with physical demands as outlined below
Ability to scrub surfaces
May require extending arms overhead to perform cleaning tasks, and work in confined spaces for extended periods of time
Must be able to maintain a flexible work schedule
REQUIRED EDUCATION and/or EXPERIENCE
Individual should be high school graduate and/or have combination of experiences that provides the required knowledge, skills, and ability to effectively fulfill the requirements of this job description. Previous guest service and/or Housekeeping experience is an asset
LANGUAGE, MATHEMATICAL, and REASONING ABILITIES
Candidate must meet the following cognitive abilities:
Ability to understand guests’ service needs and requests
Ability to acknowledge guests’ requests in a polite manner
Ability to clearly communicate in verbal and written English (additional foreign languages are encouraged and preferred)
Ability to apply logical thinking and understanding to carry out written and oral instructions
Ability to address and solve problems involving guest and operational issues
PHYSICAL DEMANDS / WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The performance of this position may occasionally require exposure to the manufacturing areas where certain areas require the use of personal protective equipment such as safety glasses with side shields and mandatory hearing protection. Primary environment: ambient room temperatures, lighting and traditional office equipment as found in a typical hotel environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical aspects include but are not limited to the following:
Sit, walk and/or stand continuously
Frequent lifting and carrying 25 lbs (frequently) and 50 lbs (occasionally)
Frequent kneeling, pushing, pulling and lifting
Bend, squat, crawl and reach above shoulder level
Use dominant hand coordination for simple grasping, pushing/pulling and fine manipulation
Occasional ascending or descending ladders, stairs and ramps
May be exposed to extreme temperatures, dust, dampness, height and moving machinery
Other
$34k-43k (estimate)
04/22/2023
05/09/2024
The job skills required for Room Attendant include Housekeeping, Guest Service, Initiative, Cleaning Agent, Time Management, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be a Room Attendant. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Room Attendant. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Room Attendant positions, which can be used as a reference in future career path planning. As a Room Attendant, it can be promoted into senior positions as a Housekeeping Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Room Attendant. You can explore the career advancement for a Room Attendant below and select your interested title to get hiring information.
If you are interested in becoming a Room Attendant, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Room Attendant for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
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