Job Description
Notice to Applicant about this Employer: You are applying for a job with an independently owned cooperative member of Ace Hardware Corporation, who operates this Ace Hardware store, not Ace Hardware Corporation. The independent store owner alone is responsible for and independently makes all decisions concerning employment related matters, including hiring, firing, discipline, supervision, staffing and scheduling. Ace Hardware Corporation will not receive a copy of any applications submitted for this position, and will have no control over interviews and/or hiring decisions, does not control and is not responsible for the employment policies and practices of the independent store owner. If hired, the independent store owner will be your only employer. Ace Hardware Corporation is not the employer for this position. The Ace Hardware trademarks, logos and designs are owned by Ace Hardware Corporation and used by independent store owners under a license from Ace Hardware Corporation]
The Helpful Hardware Company
Ace Hardware, The Helpful Hardware Company, LLC is a multi-store, multi state chain of Ace Hardware stores. Some of our stores have been in the communities they serve for over 40 years. We pride our self on world class customer service with a great selection of merchandise, outstanding pricing and stores that are fun to shop. We look for top quality employees and empower them to ensure every customer gets what they need. Join our team of industry professionals and take your career to the next level.
General Summary
The Assistant Manager manages overall store operations and the achievement of company goals and directives.
Essential Duties & Responsibilities
Include the following. Other duties may be assigned.
Customer Service
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Provide positive representation of store.
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Proactively assist customers in solving problems.
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Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
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Provide a friendly, outgoing demeanor; work well with customers as well as associates.
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Ensure all calls and pages are answered promptly, courteously and effectively.
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Handle customer complaints. Work to resolve problems with the customer and have store's best interest taken into consideration.
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Possess excellent product knowledge and knowledge of store layout and location of products.
Store Operations
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Ensure a positive, professional and safe work environment for all associates.
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Supervise the "general operations" of the entire store.
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Responsible for opening and closing the store.
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Assist with the implementation of Store Support Center programs.
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Ensure successful Loss Prevention, Safety and Internal Audits.
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Work with General Manager and Assistant Manager on all aspects of running the store.
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Participate in weekly management staff meetings.
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Communicate issues to the appropriate Store Support Center department with General Manager approval.
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Assist with special projects within the district as set forth by the District Manager.
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Implement new Standard Operating Procedures into store execution.
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Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas.
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Ensure that weekly price changes and label updates are completed timely and accurately.
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Oversee all cashiering functions including training, maintenance, audits, and reports.
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Manage and direct preventative maintenance and repairs in order to maximize and protect all physical assets (i.e. building, fixtures and equipment).
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Visit competition to be familiar with what they are doing.
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Perform all other duties as assigned.
Inventory & Merchandising
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Assist to ensure forklift operations and receiving is completed in a safe and efficient way.
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Assist to ensure receiving, checking in and stocking of merchandise adheres to best practices and Standard Operating Procedures.
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Responsible for maintenance of back stock levels.
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Assist to ensure that cycle counts and negative on hand reports are completed timely and accurately.
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Assist in ordering and maintaining desirable product inventory levels to ensure in-stocks and store profitability.
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Assist with merchandise resets throughout the store.
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Assist to ensure all signage is current in the store.
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Assist in presenting a clean and orderly sales floor, including end caps and promotional and incremental merchandising.
Hiring & Training of Associates
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Assist in training of all associates.
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Actively recruit and promote the advancement of associates.
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Assist in hiring, training, scheduling, reviewing, rewarding and coaching Head Cashiers and Cashiers with the approval of the General Manager.
Leadership
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Manage all aspects of store operations in the absence of the General Manager.
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Lead by example; be approachable by all associates and customers.
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Participate in store meetings.
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Communicate any merchandising, cost control or sales idea to the General Manager for follow up.
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Prepare and challenge yourself for future advancement.
Other Essential Requirements
Education
High School or GED equivalent, some college preferred. Hardware Retailing recommended and a vast product knowledge of hardware related products along with desire to learn.
Experience
Previous retail management experience preferred. Hardware experience preferred.
Physical Demands
Standing for extended periods of time, walking, lifting up to 40lbs, and climbing
Move and handle boxes of merchandise and fixtures throughout the store, which entails lifting and performing all functions set forth
Requirements
1-3 years retail management experience
Strong leadership and analytical
Excellent customer service skills
Excellent verbal and written communication skills with ability to communicate clearly and effectively in all situations
Strong problem-solving and organizational skills
Ability to lead and develop others
Ability to handle multiple projects and tasks with a high attention to detail
Knowledge of retail computer systems, MS Word and Excel
Ability and willingness to work flexible hours including evenings, weekends, and holidays to meet the needs of the business