Description

We are looking for an Ophthalmic Assistant for our busy Ophthalmology Office. The ideal candidate will have a friendly personality while being perceptive and disciplined. A customer oriented approach is essential as our goal is to make patients feel comfortable and valued.

Primary Duties & Responsibilities include the following. Other duties may be assigned.

• Reviews patient chart to ensure completeness and accuracy of information and performs testing required by type of exam scheduled.
• Accurately document patient complaint and history.
• Acts as scribe while physician examines patient entering data into electronic medical records or handwrites in paper chart.
• Ability to take an ocular and systemic history and accurately record visual acuity.
• Perform basic muscle balance testing, visual field and assess pupils. Administer diagnostic tests.
• Administer topical ophthalmic or oral medications under the direction of the physician.
• Assists with in-office procedures ensuring proper informed consent is obtained, sets up and cleans up from procedures.
• Assists with patient education.
• Maintains cleanliness and orderliness of exam rooms during the work day.
• Complies with all practice procedures and protocols. Complies with all State and Federal regulations. Understands and accepts responsibility to report potential or suspected errors to direct supervisor.
• Maintains positive attitude consisting of cooperation, self-motivation, courtesy, and professionalism.

Physical Demands

• Regularly required to sit, stand, walk, speak and hear
• Sufficient hand dexterity to use a computer keyboard and be capable of reading a computer screen
• Occasionally lift and/or move up to 20 pounds

Reports to

Back Office Lead and/or Practice Administrator

Classification

Full-time position, non-exempt

Reasonable accommodations in the work environment may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Required Skills and Qualifications:

• Bilingual in English/Spanish
• OA, OSC, COA desired
• Medical Assistant certification preferred
• At least 2 years of back office medical experience
• High school diploma or equivalent
• Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results).
• Effective Team Builder (Character/Integrity; communicates openly; willingness to confront; motivator/inspirer; educator/trainer, promotes learning; effective assessor of talent; consistent)
• Customer Service Advocate (flexible and adaptive; empathetic; passionate; ethical).
• Influencer (active listener/observer of behavior; builds trust with those requiring coaching)
• Ability to respond to common inquiries from customers, staff, vendors, or other members of the community.
• Ability to draw valid conclusions, apply sound judgment in making decisions, and to make decisions under pressure.
• Ability to interpret and apply policies and procedures.
• Must address others professionally and respectfully by actions, words and deeds.
• Detail oriented, organized, process focused, problem solver, self motivated proactive, customer service focused.
• Displays independent judgment by willingness to make timely and accurate decisions based on available information that is sometimes vague or limited in nature.
• Ability to multitask effectively and work in a fast paced and sometimes ambiguous environment, without compromising quality of work.