Notice to Applicant about this Employer: You are applying for a job with an independently owned cooperative member of Ace Hardware Corporation, who operates this Ace Hardware store, not Ace Hardware Corporation. The independent store owner alone is responsible for and independently makes all decisions concerning employment related matters, including hiring, firing, discipline, supervision, staffing and scheduling. Ace Hardware Corporation will not receive a copy of any applications submitted for this position, and will have no control over interviews and/or hiring decisions, does not control and is not responsible for the employment policies and practices of the independent store owner. If hired, the independent store owner will be your only employer. Ace Hardware Corporation is not the employer for this position. The Ace Hardware trademarks, logos and designs are owned by Ace Hardware Corporation and used by independent store owners under a license from Ace Hardware Corporation.
About Ace Barnes Hardware -
Ace Barnes Hardware is a locally owned family business, with 2 locations both located in Ann Arbor Michigan. We have been in business since 1939. We pride ourselves on providing our community with great customer service and solutions to their needs.
General Summary
The Housewares Department Sales Team Member will assist in the receiving, stocking, ordering, pricing of all merchandise and creative and orderly merchandise presentation and overall store cleanliness. Provides excellent customer service at all times.
Essential Duties & Responsibilities
Include the following. Other duties may be assigned.
Customer Service:

• Provide a positive representation of Ace Barnes Hardware.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
• Possess a friendly outgoing demeanor; work well with customers as well as other team members.
• Ensure all pages and calls are answered promptly, courteously and effectively.
• Forward any customer complaint that cannot be handled to a member of management.
• Handles complaints in a positive manner.
• Able to handle complaints in a positive manner.
• Possess strong product knowledge and knowledge of store layout and location of products.
• Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.

Store Operations

• Assist in creating a positive, professional and safe work environment.
• Assist with receiving, checking in, ordering and stocking of merchandise throughout the store.
• Assist with maintaining back stock levels.
• Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area.
• Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
• Assist with merchandise resets through the store.
• Provide assistance to Department Managers, i.e. price changes, special orders.
• Ensure signage is current throughout the store.
• Operate forklift with proper training.
• Communicate any store issue to Store Manager for follow up.
• Communicate any merchandising, cost control or sales idea to Store Manager.
• Participate in store meetings.
• Be professional in appearance and actions.
• Perform all other duties as assigned.

Cooking, baking, retail and customer service experience preferred but not necessary. Excited to work in a fast pace environment that changes often.