Working for AccuLynx:

AccuLynx is a fast-growing SaaS provider of CRM/project management software for roofing contractors. With more than 10 years in the business and impressive year-over-year revenue growth, we have quickly established ourselves as the leading software product in this multi-billion dollar industry.

We are currently seeking a talented Customer Success Manager to join our Beloit, WI office! As a Customer Success Manager at AccuLynx, you will be responsible for a blend of account management, product enablement, and customer support. This role is responsible for managing and driving engagement with our SMB customer base. Success in this role will be measured based on customer retention, growth, and satisfaction. With thousands of users already utilizing AccuLynx, this is an incredible opportunity for a customer-focused professional to make a huge impact on our growing customer base. 

If you are a solutions-oriented individual with exceptional interpersonal and relationship-building skills, please read on!

What You Will Do:

• Manage and own a growing portfolio of AccuLynx customer accounts, maintaining an updated ChurnZero Customer profile for all customers in the portfolio
• Execute and optimize a customer outreach program to proactively drive product adoption and maintain engagement based on customer tier/segment
• Accept responsibility for new customers in a hand-off from Sales and guide them through the AccuLynx onboarding and Enablement program
• Monitor customers identified as being at risk of canceling and increase engagement with them proactively to resolve issues that might be causing them to churn
• Handle inbound client cancellation calls and attempt to solve issues to prevent them from churning
• Schedule ongoing training sessions where needed with the Enablement team, while also conducting engaging product demonstrations via the web where full-blown training may not be required
• Handle all customer pricing and billing inquiries, including re-engaging customers whose billing method has lapsed and who are not responding to the standard notifications
• Collaborate with Senior Customer Success Manager on projects such as up-sell/cross-sell Marketing campaigns to existing customers, as well as optimization of processes and procedures
• Act as a customer advocate internally, working collaboratively with the Sales, Operations, and Support teams 
• Deliver the highest level of customer service to our customers and respond to all customer inquiries within 24 hours
• Track and report progress in Salesforce.com on daily, weekly, and monthly goals
• Perform other job-related duties as assigned

Your Qualifications: 

• Bachelor’s degree from an accredited 4-year college in business or equivalent work experience
• 1-3 years of proven customer success or account management experience in a SaaS environment (preferred)
• Excellent verbal, presentation, and written communication skills
• “Farmer” mentality - you have a passion for finding ways to grow existing business
• An entrepreneurial spirit - the idea of being an active participant in a growing company must excite you
• Strong problem-solving skills
• Must be tech savvy and able to navigate a CRM
• Ability to manage multiple tasks in a fast-paced, rapidly changing environment
• Self-motivated with the ability to work independently as well as part of a team

Why We Love AccuLynx:

AccuLynx’s success as the #1 business management software for roofing contractors over the past 11 years is thanks to us investing in our employees, maintaining company values, and focusing on strong company culture. Our positive work environment has allowed us to retain employees that have been with us since our company’s inception and has provided the solid groundwork for us to develop an industry-leading product while exceeding our customer’s expectations. Because of our commitment to our company values and culture, we were recently officially recognized as a Great Place to Work Certified™ organization, with 90% of our employees naming AccuLynx as a great place to work.

We’re proud to regularly be recognized for software, product, and company culture achievements. Our team’s shared belief in AccuLynx's mission promotes a culture of collaboration, innovation, and fun. We have built a benefits program to match the strength of our team. This program includes:

• Attractive compensation packages
• Flexible paid time off - 3 weeks off in your first year!
• Competitive health coverage (medical, dental, vision)
• Free snacks and drinks
• 401K matching and safe harbor contributions

The position is based in Beloit, WI, and full-time remote work is not an option at this time. Applicants must be able to work legally within the United States, and we currently do not offer H1B Visa sponsorship. Please, no 3rd party inquiries.

AccuLynx is an Equal Opportunity Employer committed to inclusion and employing a diverse workforce. All applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, or other legally protected characteristics.