Company DescriptionWhy work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSJob Description What you will be doing:Ensure that guest calls are received promptly and dispatched to the appropriate individuals/departmentsRespond to general hotel questions from outside callers and guestsComplete knowledge of the phone operating system including trouble shootingFlexible schedule including mornings, evenings, weekends, and holidays Knowledge of emergency procedures including calls for Emergency Services and use of our Emergency extensionEnsure that guests’ needs are responded to promptly and that all guests are acknowledged, however busy and whatever time of day.Communicate hotel features, services, and daily activities to guestsResolve guest complaints, ensuring guest satisfaction with proper follow up and documentationLog, dispatch and clear tickets within Royal Service Management systemFacilitate order taking for In-Room Dining queriesSuggestively up-sell and offer recommendations on menu choicesEffectively communicate with In-room Dining team and kitchen to ensure prompt deliveryDuring peak or scheduled times, assist with guest registration at Front Desk and Reservation creation in support of Reservations departmentBuild guest loyalty through personalized serviceCoordinate guest room billingRespond to all guest requests in person, via email, and via phoneAssist with other tasks as required and where necessary to ensure optimum service to guestsQualifications Your experience and skills include:High school graduate or equivalent vocational training certificatePrevious experience in Guest Relations an assetComputer literate in Microsoft Office applicationsVery comfortable working with different applications and systemsKnowledge of Opera Property Management system an assetFluency in English both verbal and non-verbalAbility to:perform job functions with attention to detail, speed and accuracyprioritize and organizebe a clear thinker, remaining calm and resolving problems using good judgementwork cohesively with co-workers as part of a teamwork with minimal supervisionmaintain confidentiality of guest information and pertinent hotel data Physical abilities:Exert physical effort in transporting (30 pounds) approximately 100 feet.Endure various physical movements throughout the work areas.Reach 1-2 feet.Remain in stationary position (both standing and sitting) for 6-8 hours throughout work shift.Walking, bending, kneeling, use of ramps and stairs.Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining work authorization documents. Additional InformationWhat’s in it for you:Paid time offMedical, Dental and Vision Insurance, 401KComplimentary Shift MealEmployee benefit card offering discounted rates in Accor worldwideLearning programs through our Academy designed to sharpen your skillsAbility to make a difference through our Corporate Social Responsibility activities, such as Planet 21Career development opportunities with national and international promotion opportunities