40 guest service agent front desk Jobs in philadelphia, pa
Shaner Hotels is Hiring a Front Desk Agent Near Philadelphia, PA
Shaner Hotels has an amazing opportunity at our Philadelphia Residence Inn, located near the Philadelphia Airport and many favorite tourist spots downtown historic Philadelphia. The 121-room Residence Inn by Marriott Philadelphia Airport offers our guests a lounge area for evening relaxation with an adjoining patio with fire pit.
ABOUT US
Shaner Hotel Group
Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!
JOB DESCRIPTION
- Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
- Handle guest complaints ensuring guest satisfaction.
- Process all check-ins and check-outs according to established hotel requirements.
- Adhere to payment, cash handling and credit policies/procedures.
- Generate, print, and distribute daily reports to designated departments/personnel.
- Resolve discrepancies on the room status report with Housekeeping.
- Other duties as assigned.
Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.
Qualifications
- High school graduate or equivalent.
- Minimum one year customer service experience; previous hotel experience preferred.
- Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
- Computer experience preferred.
- Bilingual English/Spanish a plus.
- Knowledge of local activities and attractions appropriate for clientele.
Job Summary
Full Time
$30k-39k (estimate)
05/06/2024
05/19/2024
shanercorp.com
BOCA RATON, FL
1,000 - 3,000
1991
LEWIS R SHAFER
<$5M
Related Companies
About Shaner Hotels
Headquartered in State College, Pa., Shaner Hotels is part of the Shaner Companies, a diversified, privately held company that owns and operates investments in the lodging, investment, energy and professional service sectors. Shaner Hotels is a developer/owner/operator that currently owns and manages 40 hotels in the United States and Italy under the Marriott, IHG, Hilton and Choice brands as well as some independent properties.
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