Company Description

Discover a tranquil retreat two blocks from the heart of the Financial District at Novotel Miami Brickell. Featuring a lobby design inspired by the city’s beachfront culture and colors, our contemporary Downtown Miami hotel is adjacent to Simpson Park, a preserved swath of hardwood forest. Sweeping views of the tree canopy, framed by skyscrapers and sparkling Biscayne Bay, give our rooftop pool and bar the feel of a tropical resort.

When you’re ready to explore the area, it’s less than a 10-minute walk to South Miami Avenue and its buzzing bars, tempting restaurants and upscale shopping centers. Business travelers can make the short stroll to financial institutions and corporate offices on Brickell Avenue. A nearby Metrorail stop puts the rest of the city within easy reach. Enjoy seamless connections to the cruise port and top Miami attractions, including Bayfront Park, FTX Arena and Vizcaya.

At Novotel Miami Brickell, the best of the city is at your doorstep.

Job Description

Purpose: To provide efficient friendly customer service at all times and to maintain a clean, professional top quality Banquet experience for all guests. To ensure the function room is set according to guest expectation and Accor and Novotel standards. To set up, tear down, and clean all space associated with banquets and conventions.

Reports to: Banquet Manager, and Banquet Captain

Essential Functions:

•  Cleans function rooms prior to set-up.
•  Sets equipment to daily work sheet specifications.
•  Provides required amenities, as dictated by Banquet Department Standards.
•  Refreshes meeting rooms during meal and coffee breaks.
•  Breaks down meeting rooms as soon as possible after end of function.
•  Completes special projects as directed by department management.
•  Moves convention material boxes, programs, etc. from hotel receiving docks, registration areas, guest rooms or suites.
•  Caring for the equipment.
•  Accommodates special customer needs, hanging banners for meetings and food/beverage functions.
•  Service every function according to Novotel service standards.
•  Always inquire if additional service is needed.
• Responsible for set-up and break down of tables in the meeting rooms according to BEOs and guests’ requests.
• Responsible to learn about the VIPs in each function and their special needs.
• Complete all side duties as assigned.
• Must minimize breakage.
• Attend all designated staff meetings and training sessions.
• Perform all banquet side work as designated by the supervisor.
• Efficiently and properly perform all service standards.
• Attend to all needs of the guests during functions, paying special attention to diets or any special orders.
• Report to Supervisor any need for housekeeping and/or repairs of any equipment or function areas.
• Be familiar with and adhere to all liquor liability laws.
• Must attend all designated pre-meal meetings.
• Responsible for setting up banquet area.
• Maintain a neat and professional appearance.
• Must be familiar with all policies related to liquor liability laws.
• Ability to open and close the shift assigned.
• Must serve all guests in consistent manner, using Novotel service standards.
• Must be able to bus tables and re-set them as needed.
• Must be able to resolve guests’ issues and create an amazing experience.
• Must be able to communicate and maintain a positive relationship with culinary and stewarding staff.
• Maintain an awareness of all functions, events and meetings taking place at any given time.
• Knowledge of hotel property.
• Inform the guest about buffets, hotel activities and community.
• Attend to and anticipate guest’s needs.
• Greeting guests. Anticipate guest’s needs to create an amazing experience.

Additional Information

All your information will be kept confidential according to EEO guidelines.