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Job Title On Call Banquet Server Education High School Location Rosewood Mansion on Turtle Creek - Dallas, TX 75219 US (Primary)
Compensation Currency USD * Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
* Ensure that standards are maintained at a superior level on a daily basis.
* Maintain complete knowledge of service requirements for assigned function:
* Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
* Maintain complete knowledge of correct maintenance and use of equipment; use equipment only as intended.
* Maintain complete knowledge and comply with all departmental policies and service procedures.
* Complete pre-function side work:
* Greet guests as they arrive and assist them with seating at tables.
* Take guests' alcoholic beverage orders, utilizing suggestive selling techniques, when specified on function requirements.
* Record order of guest following departmental service procedures.
* Retrieve alcoholic beverage items from bar and serve to guest in accordance with the departmental standards.
* Open and serve wine/champagne bottles in accordance with departmental standards and function requirements.
* Make all varieties of coffee in accordance with the departmental standards.
* Serve all food courses and non-alcoholic beverage items to the guest in accordance with departmental standards and function requirements.
* Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
* Maintain positive guest relations at all times.
* Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
* Handle guest complaints by following the six step procedures and ensuring guest satisfaction.
* Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas.
* Clear each course following procedures laid down in departmental manual.
* Remove all tabletop items, linen and equipment from the function room as designated by function requirements and in accordance with departmental standards.
* Set up, monitor, refresh and breakdown coffee breaks, receptions and buffet tables for specified functions according to group requirements and departmental standards.
* Complete closing side duties:
Job Requirements Experience -
* Minimum of 18 years of age to serve alcoholic beverages
* Minimum two years experience as a Restaurant or Banquet Food Server in a upscale or luxury hotel.
**General Skills -**
* Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guests service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
Full Time
$24k-33k (estimate)
04/28/2024
05/15/2024
rosewoodhotelgroup.com
DALLAS, TX
3,000 - 7,500
2016
RADHA ARORA
<$5M
Accommodations
The following is the career advancement route for On Call Banquet Server positions, which can be used as a reference in future career path planning. As an On Call Banquet Server, it can be promoted into senior positions as a Banquet Captain - Casino that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary On Call Banquet Server. You can explore the career advancement for an On Call Banquet Server below and select your interested title to get hiring information.