ATS is seeking ServiceNow Developer/ Business process expert. ATS is seeing a ServiceNow Developer/ServiceNow Business Process Expert. This candidate will support our client with design, creation, deployment, and maintenance of multiple ServiceNow applications supporting the Intelligence Community. What You'll Get to Do:
• Develop, maintain, and enhance applications on the ServiceNow platform including, but not limited to, ITSM, ITBM, ITOM, CSM, Service Portal, HR Module, Asset Management, Change Management, Custom Development, etc.
• You will be responsible for helping to develop code, unit test, hold code reviews, check in code and help to build the code pipeline for continuous integration/continuous delivery.
• Customize ServiceNow applications and facilitate roll out of new applications and modules and configure application UI, workflow, and API
• Create, maintain configuration management on the ServiceNow platform in all environments
• Collaborate effectively with other ServiceNow administrators to develop solutions and handle general updates and configuration changes/requests
• Confer with Mission Partners to define their information technology goals and advise in the re-engineering of business processes to meet those goals
• Provide expertise in standards and validations (e.g., ISO 9000)
• Provide group facilitation, interviewing, training, and additional forms of knowledge transfer
• Act as key coordinator between multiple project teams to ensure enterprise-wide integration of re-engineering efforts
• Champion awareness training and implementation of business processes
• Develop process documentation, testing, workflows, and work plans
• Lead workflow presentations to leadership and Mission Partners as required
• Coordinate with multiple departments within and outside of the customer’s organization to accomplish project tasks
• Independent self-starter and proactive at developing solutions and solving business problems using ServiceNow You’ll Bring These Qualifications:
• Active TS/SCI With Poly Clearance is required
• Bachelor’s degree preferably in an IT related field 6 years of related experience; or a Masters with 4 years of experience; an Associates with 8 years of experience
• Backend development experience with C#, Java, Node.js, Python, Go, and Ruby programming languages
• ServiceNow experience
• ServiceNow developer certification
• Understanding of best practices across both commercial and federal sectors as it relates to workflow and process management
• Excellent interpersonal skills with proven ability to team with industry partners
• Ability to communicate effectively in a fast-paced environment
• Fully capable with the Microsoft Office suite (Excel, PowerPoint, Word)
• Ability to estimate work effort requirements efficiently and appropriately
• Strong public speaking skills and professional demeanor required
• Experience in scrum and agile frameworks for development to include task management, performing stand-ups and sprint reviews, gathering requirements, and creating documentation These Qualifications Would be Nice to Have:
• Configuration Management experience
• Configuration Management certifications
• Project Management Professional (PMP) certification
• Other ServiceNow certifications
• Graphics design or UX/UI design experience