Responsibilities:

• Requirement Analysis: Work closely with clients to gather and analyze business requirements related to sales, marketing, customer service, and other areas of customer engagement.
• Solution Design: Design scalable and efficient solutions using Dynamics 365 CE that meet the client s business needs. Create functional design documents, including configuration, customization, and integration requirements.
• Configuration and Customization: Configure and customize Dynamics 365 CE to implement the designed solutions. This may include entity customization, business process flow design, workflow automation, and UI customization.
• Integration: Collaborate with technical teams to design and implement integrations between Dynamics 365 CE and other systems, such as ERP systems, marketing automation platforms, and third-party applications.
• Testing and Quality Assurance: Develop and execute test plans to ensure that the implemented solutions meet quality standards and fulfill the business requirements.
• Training and User Adoption: Provide training and support to end-users to ensure successful adoption of Dynamics 365 CE solutions. Create training materials and documentation as needed.
• Support and Maintenance: Provide ongoing support and maintenance for Dynamics 365 CE solutions, including troubleshooting issues, implementing enhancements, and performing regular system updates and patches.
• Best Practices and Continuous Improvement: Stay updated on the latest features and best practices related to Dynamics 365 CE. Continuously seek opportunities to improve processes, enhance system performance, and optimize user experience.

Qualifications:

• Bachelor s degree in Computer Science, Information Technology, Business Administration, or a related field.
• Proven experience in implementing and customizing Dynamics 365 Customer Engagement solutions, including Sales, Marketing, and Customer Service modules.
• Strong understanding of CRM concepts, business processes, and best practices.
• Proficiency in configuring and customizing Dynamics 365 CE using tools such as Power Platform, Power Automate, and Power Apps.
• Experience with data migration, integration, and reporting in Dynamics 365 CE.
• Excellent analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with clients and cross-functional teams.
• Microsoft certifications such as Microsoft Certified: Dynamics 365 Customer Engagement Functional Consultant Associate are preferred.

Required: Bachelor's degree in Computer Science or a related field

This role is open to W2 or those seeking Corp-Corp employment. The salary range for this role is 130k-182k. For corp-Corp rates please contact the recruiter. In addition to other benefits, Accion Labs offers a comprehensive benefits package, with Accion covering 65% of the medical, dental, and Vision Premiums for employees, their spouses, and dependent children enrolling in the Accion-provided plans.