The Patient Care Coordinator Level 1/ Customer Care Representative position is responsible for coordinating and scheduling of medical treatment for individuals who have been injured in auto-related accidents. This position works with law firms to analyze the needs of their clients, and our patients, and coordinate appropriate medical care based on the recommendations of the medical providers within the constraints of the known automobile policy limits. You must have a strong desire to care for and help patients who find themselves in a challenging situation of being injured. We are a medical provider and a funding company who pays for all the care for these patients who cannot afford to get the care they need. It is important to us that every patient receives the treatment they need to recover and be able to get back to their normal life, and you will be entrusted and empowered to ensure they get this.

We have a very positive culture and are interested in growth mindset people to join our team. We are looking for people who want to be accountable to grow, learn, and help others. We work as a team and you must have a team approach mentality and the ability to work well with others within a team. We have a lot of opportunities for growth, and we are very interested in finding great people who want to grow and learn and help us do the same. Primary responsibilities include, but are not limited to:

Responsibilities

• Communicating with patients, medical providers, and attorneys/paralegals
• Securing appointments for patients
• Preparing agreements for patients and medical providers
• Ensuring the appropriate documents are singed and filed
• Collecting medical bills and records
• Following HIPPA regulations in all communication

Qualifications

• "High energy" and "action oriented" and accoutnable
• Able to solve problems and provide solutions to our patients and customers
• Understands how to work within a team environment
• Has a very pleasant phone demeanor
• Highly organized
• Detail oriented
• Excellent oral and written communication skills
• Proficient in Word, Excel, Acrobat
• Computer proficient
• Bilingual in Spanish is a plus

Job Type: Full-time

Pay: $15.00 - $17.50 per hour

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• 8 hour shift

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• customer service: 1 year (Preferred)

Language:

• Spanish (Required)

Work Location: In person