Best Place to Work in Northern Nevada - 2nd Place three years in a row.

Best Place to Work for Working Parents - 2022.

Check out our AWESOME Benefits!

• 4 weeks Paid Time Off in the First Year - Front Loaded
• 14 paid holidays annually
• Hybrid Work Options Available
• 403B Retirement Plan with 4% Match
• 4 Weeks Paid Parental Leave
• Up to 4 Weeks Paid Extended Medical Leave
• Medical, Dental, and Vision benefits - effective 1st DAY OF THE MONTH, following date of hire
• Free Health Insurance Options for Full Time Employees
• Low-Cost Health Insurance Options for Dependents
• Health Reimbursement Account
• Employee Hardship Loan Program
• Free Life Insurance and Long-Term Disability
• Tuition Assistance
• Continuing Education Support
• Dog Friendly Workplace
• Infant Friendly Workplace
• Additional Perks and Discounts
• Great Organizational Culture!

Organizational Values

• Cultural Mission Statement - We believe in the power and dignity of people. We are a positive force for change and empower the health of our communities one person, one family, and one partnership at a time.
• Trust - Trust in yourself, trust in each other, and together we will accomplish great things.
• Respect - Give the respect you want to receive and the grace you hope to encounter.
• Courage - Have the courage to fail, because within failure and vulnerability sits growth and understanding.
• Curiosity - Never stop asking thoughtful questions. Never stop learning.
• Commitment - Commit to excellence in everything we do.
• Teamwork - Don't be afraid to challenge, inspire, and expect a lot from yourself and each other.
• Partnership - Put relationships and partnerships first because no one individual can win the game by themselves.
• Kindness - Be a force for good in the world.
• Compassion - Give hope to those who feel hopeless and helpless.

Job Purpose: The purpose of the Nevada Care Connection (NVCC) Resource Navigator position is to provide services to seniors, all persons with a disability of any age, families, veterans, Deaf & Hard of Hearing and caregivers with information and assistance to a wide range of community resources; help inform and educate people about their options; assist in linking them to programs, services, and provide assistance with various types of applications. The position may require minimal travel to various Northern Nevada counties.

Key responsibilities and accountabilities:

• Serve as a visible and trusted source of information on the full range of community resources, information on long-term care options, referrals and awareness.
• Special efforts will be made to reach beneficiaries with disabilities of any age and seniors
• Gathers sufficient information to accurately perform resource and service navigation assessments and pre-determination of eligibility with consumers
• Provide information about programs, services (public and private) and other benefits, make referrals and, help consumers get connected to appropriate services.
• Help consumers identify and clarify issues, barriers and needs, explores needs beyond the presenting problem, looking at short- and long-term solutions and finding creative options and solutions
• Partner with the Family Resource Centers, Retired Seniors Volunteer Program (RSVP), senior centers and appropriate community partners to assist in increasing outreach efforts throughout northern Nevada
• Provide outreach and visits to offsite locations, when needed
• Outreach to service areas may include travel to: Carson, Washoe, Churchill, Douglas, Lyon , Mineral, Pershing, and Storey counties, when needed
• Participates in program development, marketing and outreach activities including representing NVCC at public information fairs.
• Work closely with NVCC leadership to ensure that any issues are handled efficiently.
• Effectively communicate with all AHN departments, as needed
• Implement critical thinking abilities with an emphasis on research skills and resourcefulness.
• Abide by HIPAA requirements.
• Gain a clear and basic knowledge of Access to Healthcare Network Services.
• Gain a basic and clear working knowledge of the Mitel phone system.
• Gain a detailed and clear working knowledge of Wellsky Database.
• Gain a detailed and clear working knowledge of STARS Database.
• Gain a detailed and clear working knowledge of Salesforce Database.
• Ability to be both compassionate and professional while serving our population.
• Ability to be both compassionate and professional with staff.
• Must attend staff meetings and be willing to meet with manager on a consistent and regular basis
• Ability to adapt to changing work environment and duties
• Other duties as assigned

Other requirements:

• Bilingual preferred
• Minimal travel may be needed
• Ability to be both compassionate and professional while serving target populations
• Obtain Nevada MAP certification within 2 months of hire date.
• Ability to evaluate beneficiaries' needs
• Input critical information into database quickly
• Demonstrate experience in planning and execution of organization communication
• Ability to describe and communicate complex concepts
• Gain clear and working knowledge of social services available throughout our communities; establish and maintain appropriate working relationship with persons and agencies involved
• Attend community meetings as requested

QUALIFICATIONS:

• Able to drive for up to four hours at a time, when needed
• Minimum Education: High School Diploma; AA Degree Preferred
• Minimum 2 years' experience in social services, or non-profit work
• Strong verbal and communication skills
• Minimum two years computer experience including Microsoft operating systems, word processing, spreadsheets, data base input and report generation.
• Knowledge of social services programs preferred
• Excellent customer service skills
• Excellent communication skills, both oral and written
• Excellent organizational skills
• Be able to stand between 3 - 6 hours per day
• Be able to sit at a computer for up to 4 - 6 hours per day
• Must have a valid driver's license and be able to drive the AHN Company Car when needed
• Must be able to lift, carry up to 30 pounds with a fair consistency
• Flexibility; Each department selects the hours of work schedule for the department staff based on the department's needs. This schedule may change at any time according to the department's needs.
• Required to pass a background check through the State of Nevada

work environment

• The noise level in the work environment is usually moderate and the employee usually works in a climate-controlled office environment

• The statements herein are intended to describe the general nature and level of the position, but are not necessarily a complete list of responsibilities, duties and skills required of employee(s) so classified. As such, responsibilities, duties, and required skills may be changed, expanded, reduced, or deleted to meet the business needs of Access to Healthcare Network. Furthermore, they do not establish a contract or implied contract for employment.

As an equal opportunity employer, we are committed to identifying and developing the skills and leadership of people from diverse backgrounds. We encourage all qualified candidates to apply.