• Management to develop goals and communicate established goals. Ensure the goals and needs of the assigned region, company and its customers are consistently met.
• Manage the functions of a team for the Forestar properties within a region while maintaining standards of excellence for processes, methods, and personnel. Manage the process improvement and quality control of property management functions to maximize productivity and ensure quality service is delivered. Provide leadership and direction and assist in the investigation and resolution of internal and external problems and concerns.
• Partner with other internal departments to develop and lead the introduction and integration of new programs, services, and initiatives. Act as liaison to ensure quality service is delivered, that Forestar expectations are met and to assist in prompt response and resolution to questions/problems.
• Mentor and support Community Association Managers to meet the needs of the Association efficiently and motivate associates for maximum individual potential. Provide support with obtaining all service, maintenance, and security contracts and in financial management, administration, corporate policies and procedures, property infrastructure, organization, litigation processes, property collections, maintenance, and mechanical procedures.
• Conduct site inspections regularly. Identify deficiencies and provide recommendations and action plans to improve the property.
• Ensure that maintenance manuals, equipment checklists and books are in place and are current.
• Participate in sales building activities and manage the contract renewal process.
• Provide support throughout all phases of the transition process.
• Work with Human Resources to ensure proper staffing levels. Provide direction to staff and assist in the investigation and resolution of problems. Recommend personnel actions, promotions, transfers, terminations, or disciplinary measures. Manage the Performance Evaluation process of assigned unit and provide leadership, counseling and coaching to associates. Maintain positive associate/employer relations.
• Work with the Director of Training to oversee training and cross training programs and ensure all associates are aware of and comply with company, government and customer regulations, policies, work procedures, instructions, and deadlines.
• Participate in the development of Standard Operating Procedures and maintain existing procedures. Review processes and ensure they follow current statute. Manage the communication and compliance of SOP's within teams, managers, and internal and external customers.
• Initiate and /or attend a wide range of internal and external meetings. Provide guidance and direction and assist in issue resolution as needed. Participate in Corporate committees, as necessary.
• Develop and assist with contracts for all ancillary services as needed.
• Provide support with a wide range of financial functions. Recommend and assist with managing the budget for the functional area of responsibility. Ensure regional expenses are maintained within budget.
• Maintain awareness of changes in rules, statutes or regulations and communicate changes to staff. Direct training of staff when new procedures are required to comply with changes.
• Ensure that Association records are accessible.

Additional Duties and Responsibilities

• Practice and adhere to Access Management’s Service Standards.
• Conduct business at all times with the highest standards of personal, professional, and ethical standards.
• Perform or assist with any operations as required to maintain workflow and to meet schedules.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems, and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing duties.
• Follow all policies and Standard Operating Procedures.

Supervisory Responsibility

• Directly or indirectly supervise associates within the Forestar associations in the Region.

Travel

• Work may involve frequent driving/traveling to properties.

Knowledge, Skills & Proficiencies

• Current Florida LCAM required with 3-5 years experience in the role
• Hospitality experience preferred
• Excellent people skills.
• Strong knowledge of Microsoft Applications, Vantaca software experience preferred.
• Excellent written and verbal communication.
• Ability to make sound business decisions and work effectively with little or no supervision.
• Strong Time Management.
• Strong Problem Solving and Conflict Management
• Ability to successfully work with a wide range of personnel including vendors, personnel, office staff and all levels of management

Tools & Equipment

Physical Requirements/Working Environment

• Must be able to lift 10-15 pounds
• Must be able to sit for extended periods of
• Must be able to stand for long periods of time and be able to freely move about the office and
• Must be able and willing to work a variety of hours in order to meet the requirements of the position, including evenings, weekends, and holidays