SUMMARY OF POSITION:

Supporting the Mission and Core Values of ACCESS Family Care, the individual in this position will work cooperatively with the Provider(s), Clinic Manager, and all staff members; supporting a team effort, serving our customers and striving to achieve our Mission through our Core Values established for the special needs of our patients. The primary responsibility of this position includes assisting the Provider(s) in the examination and treatment of patients. This individual is required to stay at work until all patients are seen for the day.

REQUIRED SKILLS AND ABILITIES:

The individual in this position must demonstrate/possess

• A valid license to practice medicine in the State of Missouri
• 5 years of experience in family practice is preferred
• Provide advanced primary and/or specialty nursing care to patients in our facility
• Perform physical exams, recording patient medical histories, creating patient care plans, and administering diagnostic tests
• Proficiency in Microsoft Word, Excel, and Power Point
• Experience using and retrieving information from electronic health records is required
• Evaluation and data analysis skills
• Data management experience for report writing and tracking
• Tactful and patient along with a professional appearance and attitude.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Read and understand ACCESS Family Care Policies and Procedures, Safety Manual, Exposure Control Manual, and other manuals as assigned.
• Understand HIPAA regulations and applies security measures to protect the privacy of patient information.
• Greets and assists patients to the appropriate examination room as needed.
• Verify records release authorization is in the patient’s chart.
• Interview’s the patient to determine medical problem/condition, records vital signs and documents the information in the patient chart for the Provider(s).
• Put in orders for the Provider(s) orders, lab requests, or follow up needs with the patient.
• Documents the services performed for billing purposes.
• Orders and may administer specified medication, orally or by subcutaneous or intermuscular injection, and notes time and amount on the patient’s chart.
• Assesses the medications the patient is taking.
• Maintain and operate equipment appropriately.
• Helps prepare as necessary laboratory specimens i.e., tissue, blood, urine, and pap tests for shipment.
• Orders and may administer injections and/or other medications in conjunction with clinic manager i.e., immunizations, pre-measured oral medications for STD’s, Depo Provera, etc.
• Prepares patient documentation clearly, accurately and completely.
• Assists with documentation and preparation of monthly/quarterly Performance Improvement reports.
• Responds to patient telephone inquiries by evaluating and responding to the patient’s problems and questions.
• Attends and actively participates in clinical staff meetings and in-services training.
• Assists with cleaning break room i.e., empty trash, wash dishes, clean refrigerator, wash table and countertops.
• Attends and actively participates in staff meetings and in-service training.
• Observes safety and security procedures and uses equipment and materials properly.
• Performs other duties as assigned by collaborative provider and/or in conjunction with clinic manager

SERVANT LEADERSHIP

• Consistently exemplifies ACCESS Family Care’s Core Values (C.A.R.E.) with patients and coworkers: Compassion, Access, Respect, and Excellence.
• Exemplifies Servant Leadership Qualities: Trusted Servant, Humility, Forgiveness, Patience, Trustworthy

EMPLOYEE PARTICIPATION/TEAM EFFORT

• Works cooperatively with all staff members; serving each other while promoting a team effort and positive presence at all sites.
• Assists in the recruitment, orientation, and training of new Team members.
• Demonstrates flexibility to perform other duties, within the health center, wherever situation deems it necessary. Responsive to changing work requirements. Consistently demonstrates ability to respond to changing situations in a flexible manner in order to meet current needs, such as reprioritizing work as necessary.
• Participates in community outreach.
• Initiates internal Event Report form as required, supporting continuous quality improvement throughout Access Family Care.

PROBLEM-SOLVING

• Demonstrates good judgment by taking appropriate actions regarding questionable concerns.
• Follows proper reporting procedures and processes for actual or potential accidents and/or incidents so follow up and/or prevention can occur.
• Records/reports the need for service maintenance or repair of equipment and removes any faulty equipment from service.
• Reports needs to appropriate management.
• Manages conflict in an appropriate and professional manner, resolving issues at the lowest level possible, and following chain of command when necessary to resolve customer issues or complaints.

PRODUCTIVITY/EFFICIENCY

• Maintains a clean and organized work area.
• Responsive to changing work requirements. Consistently demonstrates ability to respond to changing situations in a flexible manner.
• Minimizes non-productive time and fills slow periods with education, organizing, assisting others, or housekeeping duties.
• Organizes work areas to be able to effectively complete varied assignments within established time frames.
• Consistently evaluates work and determines if further steps are needed to meet internal and external customer expectations.
• Takes initiative to redo inadequate or incomplete work.
• Meets or exceeds attendance guidelines and consistently starts work on time.
• Assures accuracy, thoroughness, and reliability of results for the job. Takes ownership for mistakes.
• Attends (or has an excused absence) for all mandatory in-services i.e., safety/health fairs, employee meetings, and specific departmental in-services.

CUSTOMER SERVICE

• Consistently demonstrates a commitment to Access Family Care’s Mission, to Serve the Underserved.
• Follows dress code and appears professional while on duty.
• Provides high quality customer services to internal and external customers.
• Retrieves and responds to voice messages timely.
• Greets everyone with friendliness and respect and resolves problems to the best of their ability or refers customers cordially to management.
• Answers and manages telephone calls with pleasant telephone etiquette.
• Consistently demonstrates Core Values: Compassion, Access, Respect, and Excellence.

SAFETY AND SECURITY

• Complies with ACCESS Family Care’s Policies and Procedures.
• Continuously applies security measures to protect and maintain privacy of employee and patient information at all times.

• Maintains CPR Certification

• Observes safety and security procedures and uses equipment and materials properly.
• Responds quickly and appropriately to all drills and codes conducted by management staff.
• Reports unsafe working conditions in timely manner to management.
• Adheres to program guidelines, policies and procedures, and reports all work related incidents/accidents timely to appropriate management and Human Resources.
• Participates in safety in-services.
• Follows proper reporting procedures for actual or potential incidents so follow up and or prevention can occur.

WORKING ENVIRONMENT & PHYSICAL REQUIREMENTS: Category I – High Risk for Exposure

Work is performed in an interior medical/clinical environment requiring moderate physical activity. The work environment involves some exposure to hazards or physical risks, which require following basic safety precautions. Will work with blood or blood-borne pathogens and will require OSHA training.

The individual in this position will have mobility within the medical Clinic; working in a normal office environment with minimal exposure to temperature changes, noise, and dust. Normal working hours are from 8:00am to 5:00pm, Monday through Friday, with one hour off for lunch each day. Tuesday evenings are scheduled until 7:00pm. Overtime may be required occasionally, with flexible scheduling arrangements as approved. Occasional travel may be required to other sites. As ACCESS Family Care expands our territories, this individual may travel occasionally to new worksites. Tasks will require this employee to stand, walk, use hands and fingers to handle or feel, reach with hands and arms, kneel, crouch, talk, and hear. Close vision is required to perform the duties of this position.