Why USAA?

Let’s do something that really matters.
At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.
We believe in our core values of honesty, integrity, loyalty, and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Fraud Governance Advisor, you will establish, drive and govern fraud management activities to include risk assessments, policies, frameworks, standards, processes and tools as a first line of defense function. You will serve as a fraud risk management subject matter authority to ensure documents, projects, programs, processes, and product initiatives align with regulatory, legal requirements, and fraud policies and standards. Partner and collaborate with the lines of business, Compliance and Risk Management, Audit Services, Legal, and Regulators to support enterprise fraud management-based initiatives for the Staff Agency or Line of Business (LOB) supported.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL OR This position can work remotely in the continental U.S. with occasional business travel.

Relocation assistance is not available for this position.

What you'll do:

• Participate in cross-functional teams in the development and implementation of fraud risk management workstreams, projects and solutions.

• Use business and industry knowledge of fraud risk management requirements, policies, laws and regulations to support development and implementation of fraud risk requirements on business action plans, projects, or operational requests.

• Support the execution of risk assessments through coordination and gathering of information with business partners and across lines of business.

• Perform research, analysis and reporting to identify and resolve fraud risks. Collect information to support business analysis, resolve incidents and issues, and identify points of partner concern.

• Provide input to business areas with understanding of fraud risks and control deficiencies to support action plans and recommendations to minimize fraud risk exposure and strengthen control environment.

• Collect and coordinate responses to regulatory requirements and requests in support of the execution of conduct examinations.

• Conduct research on industry trends and regulatory guidance to support the development of fraud training plans.

• Actively participate in the identification and management of existing and emerging risks and ensures these risks are controlled.

• Ensure risks associated with business activities are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree: OR 4 years of related fraud, compliance, risk, audit or regulatory experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• Minimum 4 years' operations experience in a relevant functional area to include financial services, Fraud, AML, compliance, risk, audit, third party risk management or other related operational areas that support fraud risk management initiatives within the business.

• Minimum 2 years' fraud, compliance, risk, audit, or regulatory related experience with accountability for moderate to complex projects, programs, processes, or policies.

• Knowledge of relevant laws, regulatory, compliance, industry regulations and regulatory data sources.

• Knowledge of federal laws, rules, and regulations to include PCI, REG CC, REG E, UCC, FCRA, BSA/AML, Elder Financial Exploitation guidance, OCC Fraud Risk Management 2019-37.

What sets you apart:

• 4 years of fraud data and/or analytics experience.

• Experience retrieving and manipulating data within SAS and SQL within a cloud-based environment.

• Experience in Business Controls or Issues Management through management/oversight of a business portfolio or testing/auditing.

• Understanding of Python.

• Experience with programmatic remediation procedures, requirements, and processes.

• Experience with direct engagement within all lines of defense to achieve business outcomes.

• Experience with Fraud Investigations and/or Strategies processes, controls and or issues.

• Strong communication skills, attention to detail and passion for excellence.

• US military experience through military service or a military spouse/domestic partner.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $74,210.00 - $141,830.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.