191 Customer Service Manager Jobs in Fresno, CA
Access Consulting Careers is Hiring a Customer Service Manager Near Fresno, CA
Description
Overview: The success of our promotional marketing campaigns is contingent on the acquisition and retention of customers for our esteemed clients across the U.S. Vigorously promoting brands through direct marketing channels while delicately managing each customer interaction produces the quality and quantity that exceeds our clients’ expectations.
Our diverse partners in various industries have requested our expansion into additional markets. We have developed a training program designed to mold a dynamic individual into a Customer Service Manager who will oversee customer relationships and the development of our Customer Service Team.
Position Details:
- Learn customer relations techniques through practice and observation
- Set attainable customer acquisition metrics and meet / exceed them
- Professionally and enthusiastically promote our clients’ products
- Assist customers in purchasing products while acting as a resource
- Demonstrate strong knowledge of products and answer inquiries
- Train directly with the management staff to acquire leadership skills
- Shadow cross functional department members in preparation for leadership
Preferred Qualities:
- Aptitude for interpersonal communication
- Consistency in effort, reliability, and integrity
- Approachable and friendly with an energetic personality
- Embraces challenges and setbacks
- Seeks help and advice proactively
- Motivated to learn new skills in multiple areas
Perks:
- Empowerment to take risks and grow professionally
- Encouraging, sociable team and management staff
- Vibrant culture with ample training and resources
- Merit based growth and earning opportunities
Job Summary
Full Time
$88k-114k (estimate)
04/30/2024
05/15/2024
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
