Description

*HYBRID/REMOTE INBOUND CUSTOMER SERVICE POSITION**

*Hiring in CT (CONNECTICUT) only*

*PAID TRAINING-EQUIPMENT PROVIDED*

Job type: Full-time CT residence (Bristol /Southington area)

American Customer Care/Premiere Response (ACC/PR) is seeking to hire individuals who have a passion for helping people. Re-imagine the meaning of work life, teamwork and service when you become a part of our Work-From-Home team. We believe the key to our success is the exceptional people, exceptional tools, exceptional training, and most importantly, exceptional expectations that we require to serve our clients well. We are redefining customer service. That's why we hand pick the best to deliver a new level of service leading to amazing experiences. ACC handles calls from existing and previous customers of our Fortune 500 clients.

We are currently hiring professionals to work in the role of: HYBRID/REMOTE CT INBOUND CUSTOMER SERVICE POSITION

• Answer incoming customer service calls on behalf of a major Fortune 500 company that offers consumer goods/services for its consumers

• Log Customer information using Customer Relations Management (CRM) Software while maintaining dialogue

• Confirm customer information (name, account number, contact information, etc.) previously logged into CRM Software and make any necessary revisions

• Ask probing questions to understand the customer's reason for calling and use problem solving skills to meet their individual needs

• Use product database and website to suggest merchandise appropriate for individual customers' needs

• Great typing, notes and data entry skills

• Respond to letters and emails from customers promptly, paying close attention to detail as well as adhering to program specific policies

• Troubleshooting (gaming a plus)

• Understanding of Social Media Applications and smartphones

REQUIREMENTS INCLUDE:

• Experience operating PCs to type, navigate the Internet, search databases, etc.

• Experience in soft skills such as empathy, active listening, etc.

• Detail oriented with experience supporting consumer goods/services

• Excellent verbal and written communication

• Hardwire Connection

• Troubleshooting

• Quiet work place

TRAINING:

• Product training (Understanding of our client's range of products, ingredients, application, adverse effects, etc.)

• Systems training (How to use CRM and ACD Tools)

• On-the-job training

• On-line training

• Training will last 2 weeks (10 business days)

• Training will be 12:30PM - 9:00PM EST

WHY US?

• We inspire and develop employees to be their best

• We create experiences that inspire and make a difference

• We nurture a network of business partners to bring the best solutions to our clients

Home Environment and Workspace:

• Dedicated home office workspace, preferably a separate room with its own door

• Adequate space to set up the workstation

• Ability to hardwire internet, plug directly into your router

• Three power connections - either three outlets or a power strip (one for each monitor and one for the PC tower)

• Agents are responsible for maintaining the workspace in a safe condition

• Personal disruptions are not allowed during scheduled hours and should not be audible in background noise. This includes but not limited to:

• You are scheduled on the phone throughout the entirety of your shift. It’s essential to understand this job does not allow flexibility to answer the door or be on-call care for others during work hours.

EEO Statement:

American Customer Care/Premiere Response is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state, or local law

Qualifications