Acara Solutions is looking for a Service Coordinator for one of our clients in Flagstaff, AZJob Duties : 1. Provide customer service and coordination for primary or service installation projects including upgrades, relocations, conversions, maintenance, streetlights, dusk to dawn lights and new services.

Entails planning, designing, scheduling, and coordinating all facets of the project from initiation through construction, energization, and close out.

2. Determine the best source of APS power, the most cost-effective design, the usability of existing equipment based on load analysis and voltage drop calculations, and the adherence to required specifications, and request of the customer.

3. Effectively interface with customers and municipalities to assess their needs, determine the scope of the project, obtain plans / maps / drawings, and make key decision regarding the layout of APS facilities.

as necessary process through APS right of way to obtain required easement and permits documents.5. Prepare work authorizations (WA) and job estimates.

Determine and communicate customer charges required in advance of construction in accordance with APS extension policy or Municipality agreements.

Prepare and present invoices to customers and manages scheduling to ensure monies collected prior to releasing jobs to crews.

May prepare and communicate billing in compliance with APS policies and rates for street lighting and within the contractual limits of the APS and Municipality agreement.

6. Upon completion of preliminary work, release the project to construction and / or schedule the work with the Construction Coordinator, crews or other related contractors.

Conduct inspection(s) of APS facilities prior to and upon completion of construction to ensure compliance with APS and safety code requirements.

7. Trouble shoot and resolve problems encountered throughout the project. Keep internal and external departments and agencies informed of activities that affect current and future facilities.

May act as the control desk or initial intake and triage of all customers based on the requirements of the specific office.

8. May set up new accounts in Customer Care & Billing (CC&B) system, create orders for crews to run service lines, set meters, and locate APS facilities;

field inspect new accounts; ensure the information in CC&B is updated appropriately. Update related databases and close out the project upon completion.

Required Skills / Qualifications : High school diploma / GED and two (2) years experience in customer facing role or construction.

Must successfully complete training program in four (4) to six (6) months. Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are Equal Employment Opportunity and Affirmative Action Employers.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis.

The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.

Last updated : 2024-04-27