Job Title: Guest Services Associate

Reports To: General Manager

**TO BE CONSIDERED FOR THIS POSITION YOU MUST APPLY VIA OUR ONLINE PORTAL: https://acadianacenterforthearts.org/careers/ **

Position Overview

Reporting to the General Manager, a Guest Services Associate is a part-time, hourly member of the team responsible for providing professional and friendly service for visitors and managing daily front desk operations.

Focus Area 1: Customer Service and Sales

Success Statement: Visitors to the AcA must feel genuinely welcome, receiving effective and friendly service at all times.

Performance Standard:

• Greet incoming visitors and provide general knowledge of the organization, facility, and programs.
• Operate the multi-line phone with a high degree of professionalism, answering inquiries, routing calls to the correct department/person, selling tickets over the phone, and following up with patrons, as needed.
• Efficiently conduct box office sales by phone and in person through AcA’s ticketing platform SimpleTix.
• Maintain an understanding of AcA’s programs, especially ticketed performances, fundraising events, summer camps, workshops, and more.
• Work evenings and weekends as needed and scheduled, including performances, private rentals, Second Saturday ArtWalk, Student Arts Expo, Gulf Brew, and others.

Focus Area 2: Front Desk Management

Success Statement: The front desk is part of a tidy, professional front of house operation that ensures that AcA property, equipment, and customers are treated with the utmost respect.

Performance Standard:

• Provide oversight of the Front of House while the building is open to the public.
• Report unsafe conditions, cleaning and maintenance needs, and suspicious activity to the Facility Manager to ensure a clean, safe environment for all.
• Settle daily sales with the supervisor and keep an accurate and balanced cash bank at all times.
• Understand and operate various sales platforms (Square, Donorbox,, SimpleTix), and input customer information with extreme attention to detail and accuracy.
• Communicating with other AcA staff using multiple programs and platforms; Sling, Basecamp, GSuite, etc.
• Perform other duties that may arise related to the management of the AcA front of house.

Qualifications

• Must be a team player
• Must have a flexible schedule
• Ability to work well under pressure
• Ability to work independently
• Superior communication skills
• Comfortable with technology and being able to use a variety of programs: GSuite, Microsoft, SimpleTix, Donorbox, and others
• Experience in customer service a plus, but not required

Job Type: Part-time

Expected hours: 20 per week

Benefits:

• Retirement plan

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Rotating weekends

Work setting:

• In-person

Ability to Relocate:

• Lafayette, LA 70501: Relocate before starting work (Required)

Work Location: In person