Company DescriptionWe are the leading Asian-themed restaurant chain in the world. Our restaurants are a place to meet new friends, celebrate special occasions or just enjoy an entertaining meal. A place for you to enjoy traditional Japanese cooking using American favorites like steak, chicken, seafood and vegetables.Job DescriptionGuest RelatedSeeks out and uses service-related guest feedback and takes appropriate action to continually improve the level of service, drive overall guest satisfaction, increase return visits and reduce guest complaints.Develops and implements plans to continually improve guest satisfaction in the areas of server attentiveness and table cleanliness.Concentrates on training service personnel, to continually improve the guest experience.Ensures safety, sanitation and security guidelines are followed at all times and immediately resolves any items identified in inspections.Reinforces suggestive selling behaviors by ensuring that the guest is invited to enjoy sushi, side orders, beverages and desserts as part of the dining experience.Creates and fosters a culture to make wine and sake an integral part of every guest’s dining experience.Creates an atmosphere that insures guests to feel welcome and wish to return.Employee RelatedSources, recruits and selects diverse, highly skilled service and front of house employees.Guarantees commitment to dress/grooming and personal hygiene standards.Ensures steps of service are consistently executed by training, developing and holding employees accountable.Supports other managers in food and beverage training to develop the front of house employees.Delivers timely performance feedback in the form of active coaching, counseling and recognition.Prepares fair and consistent front of house schedules in a timely manner.Ensures appropriate staffing levels to deliver a great guest dining experience.Leadership RelatedTakes a leadership role in initiating service standards that support the goal of delighting the guest.Demonstrates the appropriate level of knowledge and problem-solving and decision-making skills needed to drive service initiatives.Holds employees accountable for excellent service-related results and fosters an environment of open, clear, two-way communication.Gives feedback and offers retraining or redirection to raise performance.Quickly takes the necessary and appropriate action when performance falls below standards.Must have thorough working knowledge of restaurant operational procedures in all phases including equipment.Has full knowledge of corporate regulations, policies and procedures.QualificationsRequired: Two to five years of restaurant management experience working in a high volume full service concept.Preferred: Bachelor's degree (B. A.) from four-year college or university; one to two years restaurant management experience and/or training; or equivalent combination of education and experience.Knowledge of Microsoft OutlookContact Management systems; Microsoft Excel Spreadsheet software and Microsoft Word