SUMMARY

AHC Hospitality is seeking a Beverage & Food Operations Manager for their AC Hotel by Marriott property in downtown Grand Rapids, Michigan. For this Beverage & Food Operations Manager role, we are seeking hands-on, dynamic hotel and restaurant managers with a strong beverage and food background, in addition to some room’s operations experience.

Responsibilities will include, but are not limited to: Oversee all day to day hotel operations, with a large focus on beverage and food operations while maintaining our AHC Hospitality standards, in addition to AC Hotel by Marriott brand standards. We are looking for self-starters with a proven track record of providing exceptional guest service, building teams, meeting budgets, working knowledge of P&L statements, and cost/inventory controls.

ESSENTIAL FUNCTIONS

Assure each department is operating under the established standards and policies set forth by AHC Hospitality and the AC Hotel Brand. Ensure optimum performance in the Beverage and Food/Rooms areas; direct and oversee all aspects of the property’s beverage and food service. Responsibilities will include: menu planning and costs, preparation and presentation of food and drinks, and adherence to quality and safety standards. The ideal candidate will have knowledge about trends and drinking culture, and must have a working knowledge of wine, spirits, beer, and food.

* Ensure excellence in guest service while overseeing all Beverage & Food as the primary function of the role in addition to keeping a professional pulse within Front Office, Guest Services, Parking, Housekeeping, Laundry, and Engineering functions.

* Understand the mission, vision, and game plan of AHC Hospitality, along with the Marriott and AC Hotels brands.

* Create and sustain a work environment that embraces AHC Hospitality and AC by Marriott brand cultures; ensure fair and equitable treatment and associate satisfaction to enable business success

* Tour and visually inspect property on a daily basis. Monitor property cleanliness, quality of product and service throughout hotel.

* Conduct, under the guidance of the General Manager, such functions as interviewing, hiring, employee orientation, performance appraisals and coaching and counseling as necessary to ensure appropriate staffing and productivity.

* Represent company to local businesses, colleges, government, and other trades. Be an ambassador to our local community focusing on continuous and consistent corporate social responsibility efforts.

* Ability to use standard software applications and hotel systems.

* Active participation in budgeting/forecasting and profit maximization. Duties include writing and reviewing reports (profit and loss statements/critiques, yield management, capital planning, payroll, etc.); understanding of our purchasing system and inventory controls/process within all departments and purchasing team.

* Work on solid relationship with all vendors and always ensure we are getting best products and service from each of our vendors.

* Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and brand goals.

* Achieve and maintain optimal brand awareness in addition to achieving and maintaining elite guest service, inspection, and loyalty brand scores.

* Must be able to work in collaboration with the other AHC Hospitality properties and brands to ensure quality compliance within the corporation.

* Maintain strong knowledge of the local market, including demand generators, competitor strategies, and community impact opportunities.

* Work to determine areas of concern and develop strategies to improve performance

* Coach and support hotel team to effectively manage occupancy and rates, wages and controllable expenses.

* Manage costs within the hotel; including supplies, utilities, and labor expenses, within budgeted parameters, combining with sales/revenue to deliver an efficient and profitable operation.

* Analyze any service issues and identify trends. Facilitate the development of creative solutions to overcome obstacles and ensure implementation to continually improve guest satisfaction results.

* Ensure property is a safe and secure facility for guests and associates.

* Orientates and trains associates per AC by Marriott Guidelines for Operations.

* Follow and Maintain QA specs as well as enforces with staff.

* Follow and Maintain Health Department Specs and enforces with the staff.

* Maintain all recipe specifications are being followed.

* Inspects kitchen, coolers, freezers, bar, and storage areas for proper rotation of product and cleanliness.

* Monitor all equipment and submits repair orders to Engineering.

* Verify all beverage and food logs and self-audits are kept up to date and accurate.

* Monitor all labor costs for kitchen and stewarding. Also assists with payroll for culinary and stewarding.

* Actively manage coverage for the outlets and ensure flexibility in working the line as a support to the teams inclusive of training or developmental opportunities.

* Conducting daily affirmations or pre-shift meetings with the staff.

* Stay current and up to date with required brand trainings, brand standards, and brand initiatives.

ESSENTIAL FUNCTIONS

Serve Safe certification and Alcohol Safety trained.

EDUCATION and/or EXPERIENCE

* Minimum three years related hospitality management experience required.

* 4-year degree preferred.

* 2 years minimum in the role of Department Manager preferred.

* Previous experience in branded hotels.

* Strong F&B background and strong Rooms background.