? Greets guests with genuine and warm spirit of hospitality

? Registers (Check-in) guests in an efficient manner, following Baywood & Brand standards, securing proper method of payment

? Posts transactions to guest and master accounts

? Reviews guest account balance, ensuring that payment is secured

? Reconciles discrepancies between Property Management System (PMS), Housekeeping reports and registration cards

? Reviews arrivals and blocks special requests

? Processes required reports, including down time, high balance, etc.

? Monitors and restocks sundry shop, ensuring consumed items are paid for; Follows established procedure for removal of expired items.

? Handles guest requests and concerns in courteous and efficient manner

? Coordinates the delivery of guest services by other hotel departments and outside businesses

? Processes all incoming and outgoing reservation and cancellation requests in a timely and efficient manner

? Prepares guest amenities, and ensures delivery in a timely manner

? Handles in-house guest reservation requests such as extension, late check-out, and rebooking

? Handles check-out procedures swiftly and accurately and assists guests on departure.

? Maximizes room revenue and occupancy levels through suggestive selling for upsell potential and walk in guests

? Stores guest luggage

? Presents to guests accurate information regarding marketing programs applicable to the hotel, local area, and all hotel functions and outlets

? Handles departmental cash drawer, accounting of monies, credit card receipts, guest accounts, and other forms of credit and cash handling guidelines

? Maintains information and communication sources such as, log book, franchise directories, checklists, and electronic communication

? Operates Private Branch Exchange (PBX switchboard) equipment to handle incoming calls, outgoing calls, wake up calls, do-not-disturbs and the paging of guests, all while maintaining guest and staff privacy and security

? Operates the franchise terminal and performs designated maintenance tasks

? Maintains procedures for credit control and handling of financial transactions

? Maintains guest safety & privacy by adhering to established procedures

? Issues safety deposit boxes for guest use, following security protocol

? Monitors key box, issuing keys to the appropriate staff members. Logs all transactions

? Completes brand specific log and follows brand and Baywood protocol for guest complaints, including escalation to management if needed, and completed follow up

? Adheres to departmental communication through the effective use of staff meetings, log books, and bulletin boards

? Coordinates emergency procedures including evacuations, immediately notifying management of such occurrences

? Assists with the relocation of guests, when necessary

? Assists other departments during slow periods

? Audits all accounts to ensure they balance, to include such accounts as tray and city ledger, reservation deposits, credit card accounts, and room, food & beverage, and banquet charges.

? Transfers charges and deposits to master accounts.

? Closes necessary accounts at month end.

? Prepares final reports of all daily revenue summaries.

? Posts all room and tax revenues and late charges, including No-Shows.

? Insures all revenues, adjustments, taxes and gratuities are accurately distributed from POS system (at some properties)

? Changes system date.

? Follows all company policies and procedures as outlined in Policy Manual.

? Responsible for Life Safety Procedures and equipment

? Participates (at some properties) in Manager on Duty schedule.

? Additional duties may be added at any time at the discretion of management.