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Manager - Production Management
$110k-136k (estimate)
Full Time | Banking
1 Day Ago
MetLife is Hiring a Manager - Production Management Near Cary, NC
Requirements Description and Requirements US Technology Command Center and Resiliency group provides Production Support and Resiliency Services for applications support various US Businesses. Resources from North Carolina, Pennsylvania and India locations ensures the applications are available and functionally reliable. Manager of one of a Production Support groups will lead a cross-domain team to ensure service reliability and collaborate with other groups within Command Center during restoration of service. Similarly, the Manager will lead communication with Product Owners and Product Managers to prioritize stragic solutions identified based on experiences with production support.
Role Value Proposition: At MetLife, we seek to make a meaningful impact in the lives of our customers and our communities. The Global Technology & Operations group (GTO) is a diverse team of Agile practitioners comprised of engineers, developers, and managers with the freedom to create innovative solutions to address core business challenges within MetLife. This role will lead a dynamic team of talented IT professionals and thought leaders responsible for supporting MetLife applications of the US Technology Lines of Businesses. US Technology Command Center and Resiliency group is a fast-paced, global, multi-cultural environment where time/task management, professionalism, self-study using research and discovery, as well as the ability to work independently and handle multiple tasks for varying technologies are critical skills.
Key Responsibilities:
About MetLifeRecognized on Fortune magazine's list of the 2023 "World's Most Admired Companies" as well as the 2023 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us!
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
Role Value Proposition: At MetLife, we seek to make a meaningful impact in the lives of our customers and our communities. The Global Technology & Operations group (GTO) is a diverse team of Agile practitioners comprised of engineers, developers, and managers with the freedom to create innovative solutions to address core business challenges within MetLife. This role will lead a dynamic team of talented IT professionals and thought leaders responsible for supporting MetLife applications of the US Technology Lines of Businesses. US Technology Command Center and Resiliency group is a fast-paced, global, multi-cultural environment where time/task management, professionalism, self-study using research and discovery, as well as the ability to work independently and handle multiple tasks for varying technologies are critical skills.
Key Responsibilities:
- IT Production Management oversight, leadership, and ownership for a 24x7 production systems environment, owning operational/run activities, support, and troubleshooting efforts.
- Responsible for building high-performance team by reviewing and evaluating performance and quality of work produced by the team while ensuring standards are followed and the needs of the business are met.
- Utilize and continuously evaluate and improve Production Support processes, incorporating feedback and adopting standard tools to optimize efficiency.
- Create or utilize automation to move repetitive tasks around reporting, patterns and themes identification and provisioning to increase efficiency and reduce human error.
- Deliver IT services & solutions that meet support requirements and SLA schedules within budget and are of high quality.
- Demonstrate strategic thinking and foresight to evolve the business objectives.
- Manage resource allocation, capacity utilization, and delivery of development teams.
- Bachelor’s degree in computer science, Information Systems, Business Administration, Finance, Engineering or other related field, or equivalent demonstrated work experience and/or certifications.
- 4 years managing complex projects and leading resources, or comparable business and technical experience.
- Strong knowledge of 24x7 Production Support practices.
- Possesses strong leadership skills and the ability develop and motivate teams with both offshore and onshore members.
- Excellent verbal and written communication skills with focused attention to details, as well as, demonstrated professionalism and time/task management skills.
- Analytical thinking and decisiveness, multi-tasking, organizational prioritization, problem solving, and attention to detail skills will drive success in this role.
- Ability to develop value-added relationships across partners is essential with a sense of ownership and accountability for assignments.
- PMP and or CTP certification.
- Experience with SAFe® Agile.
- Experience with ITIL Services.
- Strong analytical skills and technical background.
- Insurance and/or Financial Industry experience.
About MetLifeRecognized on Fortune magazine's list of the 2023 "World's Most Admired Companies" as well as the 2023 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us!
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Banking
SALARY
$110k-136k (estimate)
POST DATE
05/27/2024
EXPIRATION DATE
06/16/2024
WEBSITE
metlife.com
HEADQUARTERS
NEW YORK, NY
SIZE
15,000 - 50,000
FOUNDED
1863
CEO
J CHARLES CARDONA
REVENUE
>$50B
INDUSTRY
Banking
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About MetLife
Daniel Hill - MetLife Auto & Home is an insurance company based out of 1701 NORTH ST, Endicott, New York, United States.
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