**Full Time Member Service Representative**

**Department:** Ghent Branch **Location:** Norfolk, VA

**Employee Perks**

* Employee Benefits (401k plans and match opportunities / Company paid Short-Term and Long-Term Disability / Tuition reimbursement / Affordable health insurance options)

* Competitive compensation with opportunities for annual raises and promotions

* Community focused culture that allows networking and involvement in Hampton Roads and Parts of North Carolina

* An employee-focused, diverse, and member relationship driven workplace environment

**Job Overview**

Member Service Representatives provide members and potential members with a full range of Credit Union products and services; while processing financial transactions, explaining services, setting up new accounts and loans, responding to problems, and directing members to the appropriate person.

**Major Responsibilities**

* Receive and process as directed members financial transactions to include deposits; withdrawals; loan payments; money orders and transfers.

* Assist with Branch Office vault opening, closing and balancing procedures

* Follow all policies and procedures and service the members in a friendly, courteous and professional manner

* Analyze, research and resolve problems and discrepancies related to member accounts/loans

* Assist members with submitting consumer/equity loans, overdraft protection and credit card applications

* Identify opportunities to cross sell products and increase product penetration

**Position Requirements**

* High School Diploma or equivalent

* One to three years of similar or related experience

* Must be able to operate a PC and related software programs with accuracy and speed

* Active listening and outstanding interpersonal skills are required to effectively communicate with employees and members both in person and by phone

EOE/AA/M/F/DISABILITY/VET

**Human Resources will only contact qualified candidates upon receipt and review of your resume. No phone calls please.**