Essential Duties

* Responsible for ensuring improvements in safety, security, quality, productivity, client relationships, and customer service are correctly implemented.

* Meets work standards by following production, productivity, quality, and customer-service standards; resolving operational problems; identifying work process improvements.

* Ensures compliance with regulations and controls by examining and analyzing records, reports, operating practices, and documentation.

* May be required to help train employees in safety, security, quality, and job specific (as required by station) policies and procedures in all Lines of Service.

* Prepares for audit by researching materials, formulating a plan of action, and communicating to stakeholders.

* Conduct daily on-site, Quality Assurance inspections in compliance with contractual specifications and customer's expectation.

* Communicates audit progress and findings by preparing reports; providing information in meetings.

* Supports external auditors by coordinating information requirements.

* Provides management reports by collecting, analyzing, and summarizing management information.

* Establish and maintain effective communication and working relationships with co-workers, dispatchers, supervisors, managers, clients, etc.

* Helps instill a culture of safety, security, and quality and deliver measurable results

* Comply with all safety, security, compliance and quality standards and procedures established by the Company, Clients, and regulatory authorities.

* Perform other duties as assigned.

MINIMUM REQUIREMENTS *

* High School Diploma or GED

* Valid state issued driver's license

* Some college course work or equivalent experience preferred

* 2 years customer service experience

* Aviation experience preferred

* Must be 18 years of age or older

* Must submit to and pass a drug screen

* Must meet all the requirements to receive required airport security badge and customs' seal, including a successful completion of a background check and 10-year work history.

ABM is an EOE (M/F/Vet/Disability/Gender Identity/Sexual Orientation