Position Summary Details

The Shuttle Driver drives passengers to and from assigned locations. Depending on the contractual need this could be around airport grounds, or it could be from a nearby parking facility to the airport terminal or terminals.

Essential Functions

• Communicate professionally at all times with guests, client, and teammates. 
• Employee is responsible for operating an assigned shuttle bus on a designated transportation route. 
• Employee is further responsible for the safe transportation, loading, and unloading of passengers. 
• Establishes and maintains effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, etc. 
• Complies with all safety, security, compliance and safety standards and procedures established by the Company, Clients, and regulatory authorities 

Responsibilities

• Transports, loads and unloads passengers, providing daily transportation services at designated pick-up and drop-off locations 
• Ensures the safe loading and unloading of passengers, including the safe operation and handling of specialized equipment for unloading passengers with special needs (i.e. wheelchair lifts and tie-downs) 
• Helps passengers to load and unload luggage as needed 
• Inspects vehicles on a regular basis to find any unsafe conditions or maintenance issues; performs routine cleaning and bus maintenance activities 
• Meets patrons needing assistance to and from various airport locations and lots. 
• Inspects shuttle for preexisting damage record information using electronic device or manual ticket. 
• Provides excellent customer service to guests; respond to guest inquiries in a courteous manner, give directions to nearest highway, destination, etc. 
• Directs traffic, position barricades, and arrange for towing service when necessary. 
• Maintains and enforces bus evacuation plan and coordinates bus evacuation activities as appropriate 
• Immediately reports any incidents or claims to Operations Manager or Shift Lead. 
• Refuels and maintains shuttle equipment and maintains assigned fuel use logs 
• Always maintains a clean work environment, disinfecting shuttle after each use 
• Maintains safe driver designation and applicable physical and dexterity standards 
• Performs pre-inspection and post-inspection activities to ensure proper operating conditions, adherence to prescribed Department of Transportation standards, and compliance with proper safety standards 
• Miscellaneous duties as assigned 

Qualifications

• Must be 21 years of age or older 
• Must meet all requirements to receive required airport SIDA badge and Customs Seal (if applicable), including ten-year work history if available 

Preferred Qualifications: 

• Customer Service Experience 
• 1 yr of similar work experience