RESPONSIBILITIES – ESSENTIAL FUNCTIONS

Utilizes specialized knowledge, training and skill to perform job requirements.
Provides constant, basic behavior observation and non-clinical patient care services. Non-clinical patient care services can include duties such as feeding, grooming and transporting patients. Positioning and transferring can be provided with nursing assistance. Bathing and toileting services are not provided.
Monitors patient condition and situations that may require nursing attention or intervention. Provides routine patient status updates and written/electronic reports to nursing personnel and ABM Healthcare Support Services management.
Ensures patient safety, including those in restraints, while meeting standards outlined by The Joint Commission (TJC), Centers for Medicare & Medicaid Services (CMS), ABM Healthcare Support Services and the Hospital. 
Maintains patient confidentiality as outlined by Health Insurance Portability and Accountability Act of 1996 (HIPAA).
Remains with patient at all times unless relieved by authorized hospital personnel.
Utilize verbal persuasion techniques to have patient remain calm and in bed and/or hospital room. 
Contacts nursing personnel immediately if patient condition changes or unruly behavior cannot be resolved after utilizing de-escalating behavioral techniques.
Fully vigilant to the patient’s behavior and condition and not permitted to be distracted from the patient at any time. This includes reading personal information, watching television, talking on cell phones, etc.
Follows all established ABM Healthcare Support Services and Hospital policies, procedures, objectives, quality assurance, safety and environmental and infection control standards.
Requires lifting and transferring of patients to/from wheelchairs, stretchers and/or beds.
RESPONSIBILITIES – NON-ESSENTIAL FUNCTIONS

Maintains a professional appearance and image at all times.
Supports the Mission, Vision and Values of ABM Healthcare Support Services and client through cooperation and collaboration with its leadership to ensure effective patient care and safety.
Consistently provides exceptional service to all patients, ABM Healthcare Support Services and Hospital staff, and guests.
Displays initiative to see processes through to completion and offers assistance without being asked.
Maintains awareness of own limitations and seeks guidance from appropriate personnel as needed.
Remains alert to the detection of errors in own work and the work of others with appropriate corrective actions initiated.
Keeps work area clean and organized.
Participates in scheduled department meetings.
Completes all orientation, training and on-going education sessions.
Fulfills all Employee Health requirements including Tuberculosis titer, immunizations, etc.
Complies with all regulatory agency standards including but not limited to TJC, Occupational Safety and Health Administration (OSHA), CMS, Center for Disease Control (CDC), etc.

POSITION REQUIREMENTS – ESSENTIAL FUNCTIONS, JOB KNOWLEDGE, EDUCATION/EXPERIENCE

Education/Training:

Required:

High school diploma or equivalent.
Preferred:
Job Knowledge/Experience:
Required:

Preferred:

Hospital environment experience.
License(s):

Required:

CPR Certified, based on hospital requirements.
Preferred:
Language/Writing/Communication Requirements:

Required:

Possesses excellent communication and interpersonal skills treating others with respect.
Ability to analyze and solve problems.
Preferred:
Other:

Able to act independently, make accurate decisions with exceptional focus on attention to detail and establish priorities.
High degree of attention and ability to maintain consistent visual and audible observation. 
Able to demonstrate exceptional non-clinical patient care services and interpersonal skills that are perceived as positive, compassionate and customer-service oriented.
Understands and responds appropriately to basic patient, customer, employee and supervisory inquiries.
Ability to utilize proper lifting, positioning and transfer techniques.
Requires continuous sitting, and occasional walking and standing. If transporter functions are included, regular, pushing, pulling and movement of wheelchairs, stretchers and beds is required.
Must maintain confidentiality of patients, visitors, staff and guests.