Annual Salary Range: $70,000.00-$80,000.00 US Dollars
The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program.

Shift: RELIEF HOURS, (2 Days) 6am-2:30pm (1 Afternoon) 2pm-10:30pm (2 Overnights) 10pm – 6:30am and may include weekends

Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff & Management.

Position Summary: 
The Operations Manager is responsible for the direct oversight of supervisors and front-line employees on his or her designated shift. Employee is further responsible for ensuring that productivity levels and customer service requirements are being met.

Specific Duties / Essential Job Functions: (Other duties may be assigned.)

• Monitor and maintain staffing levels with the assistance of the local Human Resources Department.
• Ensure that future schedules are complete (days off, vacations, etc.)
• Ensure all call-offs are covered.
• Manage daily schedules and accommodate increased/decreased client staffing requests.
• Manage employee lunches and breaks.
• Manage the No-Fault Attendance Policy
• Communicate with Client representatives on a frequent basis regarding operations.
• Maintain daily shift report for managers.
• Perform basic administrative and payroll functions (as required).
• Maintain communication with other Shift Managers/Supervisors to maintain optimum staffing levels.
• Effectively coach, counsel and discipline employees.
• Work with Safety Quality Manager to ensure the safety, security, and quality of the operation.
• Set positive, professional example for workforce.
• Ensure supervisor and front-line employee compliance with all safety, security, compliance and quality standards and procedures established by the Company, by our Clients, and by regulatory authorities.
• Establish and maintain effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, etc.
• Comply with all safety, security, compliance and quality standards and procedures established by the Company, Clients, and regulatory authorities.
• Miscellaneous duties as assigned

Supervisory Responsibilities:

· Supervisors and Front-Line employees

General Company Requirements:

· Employee must comply with the Company’s management grooming standards and must wear his or her SIDA badge/Airport ID at all times.

· Employee must comply with and enforce all guidelines and policies set forth in the ABM Industries Employee Handbook. These policies include, but are not limited to, the Company’s Zero Tolerance Discrimination and Harassment Policy, Retaliation Policy, Ethics Policy, and Security Policy. Employee must also comply with regulatory agency requirements, including, but not limited to, the ADA, ACAA, DOT, TSA, FAA, and Federal, State, and Local authorities.

MINIMUM REQUIREMENTS: *

Education:

· An associate degree required. Bachelor’s degree preferred.

· Must gave a minimum of 3-5 years of supervisory experience in a service/customer-oriented environment

· Experience in cost estimating/pricing work required

· Must have working knowledge of OSHA safety regulations and chemical handling/storage procedures.

· Must be able to write reports and business correspondence and effectively present information and respond to questions from managers and customers.

Experience:

· Previous management experience preferred.

Overall:

· Must be 18 years of age or older.

· Must work schedule as assigned.

· Valid Driver License

Shift: RELIEF HOURS, (2 Days) 6am-2:30pm (1 Afternoon) 2pm-10:30pm (2 Overnights) 10pm – 6:30am and may include weekends

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.