Pay: $ 90K/YR DOE

The pay listed is the salary range for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information: 

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff and Management Team Members

Position Summary

The Site Manager position is responsible for direction and leadership of facility operations for one of the most advanced semiconductor facilities in the World. The chosen candidate will play a pivotal role in fostering robust client relationships and ensuring seamless operational and financial performance. Key accountabilities include leading and developing a very large team, client relationship management across various stakeholders, quality in service delivery and constant service evolution. As a key member of the account leadership team, the Site Manager requires excellent communication abilities, business acumen, and a deep understanding of dynamic contracts and facilities outsourcing as this role supports account and client initiatives that drive efficiencies and process improvements.

Service Delivery:

· Manage the delivery of facilities services to the portfolio in accordance with all agreed policies, procedures, and contract scope.

· Manage team members at a management level to ensure the performance of their teams as well as maintenance and upkeep of the facilities and address issues or escalations.

· Manage vendor performance ensuring services are delivered in accordance with the contract and to agreed standards.

· Drive initiatives such as savings programs, benchmarking, best practices, and continuous improvement.

· Ensure all account level KPI/SLA targets are achieved.

· Maintain adherence to all account governance processes, partner with the Account Director and client on account governance evolution.

· Leverages the ABM platform through regional IFM networks, ABM’s innovation and best practice sharing program to provide improved IFM services aligned with the account plan, goals, and objectives.

· Advocates diversity and inclusion in the workplace.

· Complies with client specific and ABM accounting/contracting practices, policies and procedures, including but not limited to ethics and business practice.

Client Relationships:

· Provides superior client support and relationship management as evidenced by favorable KPI scores and client surveys, client contract compliance, ABM EHS program compliance and team safety performance.

· Deliver an exceptional quality of service to the client, as reflected by client feedback.

Financial Management:

· Manage the Facilities Team in the annual client budgeting process, executing services within the agreed operating budget, and monthly reporting on budget performance.

· Manage account invoice approval, purchasing card, expense processes in accordance with established processes and procedures.

· Review and approve service partner contracts, support account sourcing initiatives, manage third party contractual spend.

· Complies with client specific and ABM accounting/contracting practices, policies and procedures.

Leadership/Team Management:

· Lead, manage, develop and supervise a professional, friendly, creative, energetic, and detail-oriented team of management level staff in the delivery of service excellence.

· Provide excellent onboarding, training, and team building.

· Actively support an environment of teamwork, co-operation, performance excellence and personal success

· Participate in performance management and personal development planning for members of the team.

· Act as an ambassador for ABM, adopting and maintaining the firm’s core values of Teamwork, Ethics and Excellence

Education and Experience:

· BA/BS degree or equivalent work experience in facilities management with management/technical emphasis.

· 5-10 years of facilities experience in corporate, manufacturing, or industrial industries

· Superior client and customer relationship management skills.

· Strategic thinker with strong implementation and change management understanding.

· Understanding of service level agreements, contract documents and routine accounting methods.

· Familiarity with and understanding of building systems (electrical/mechanical).

· Ability to multitask and work without direct supervision.

· Proficient in MS Office and CMMS systems.

· Strong organizational skills and collaborative management style needed.

· Superior financial skills and budgeting/forecasting experience is a requirement.

· Excellent communication, interpersonal and supervisory skills.