Provide leadership and guidance to multiple biopharmaceutical manufacturing locations within the Client’s Americas portfolio. Provide guidance on management of P&L, cGMP operations, and Integrated Facilities Solutions. Assist the National Account Director in developing a strong and diverse management team focused on safety, innovation, and best practices. Be instrumental in the transition of the portfolio across the US and Mexico. Lead and coordinate initiatives focused on cost savings, innovation, and process excellence.

Essential Job Functions/Qualifications:

• Read and completely comprehend all requirements of the Master Services Agreement (MSA).
• Develop and provide guidance and growth for management teams at all Client locations in the Americas Portfolio.
• Recruit and hire qualified and diverse applicants to help supervise/manage locations.
• Assist with new site start-ups and transitions. 
• Ensure compliance with all cGMP operations of the account.
• Manage and coordinate all activities related to ABM’s multiple services: engineering, cGMP cleaning, janitorial, security, dining services, landscaping, pest control, etc.
• Oversee and provide guidance for all project management activities on the account.
• Develop and maintain client relations through collaboration, strong governance, and improvement plans driven by annual surveys and feedback.
• Participate as needed in Client Business Reviews (CBRs) for the portfolio.
• Conduct leadership inspections and suggest functional improvements through innovation and best practices.
• Create clear documents and policies explaining compliance processes.
• Oversee compliance and vendor management functions through effective leadership of the Account Vendor and Sourcing Manager.

Qualifications – Education & Experience

• Proven ability to manage, train and develop team members.
• Ability to travel to maintain Client relationships and oversee operations.
• Proven experience building and maintaining professional working relationships.
• Proven background managing facilities operations in a manufacturing environment.
• Ability to implement current and changing policies and procedures.
• High degree of effective verbal and non-verbal communication skills.
• Read, write, and communicate using English language sufficient to perform job functions.
• Ability to prepare for and execute presentations in a group and/or client setting.
• Ability to demonstrate exceptional service and interpersonal skills.
• Ability to analyze and understand P&Ls and other financial reports.
• Understand and respond appropriately to client and customer inquiries and/or issues.
• Ability to analyze and solve problems quickly and effectively.
• Ability utilize ABM office systems as necessary for job success.
• Bachelor’s degree in Engineering, Facilities Management, or equivalent technical curriculum.
• Minimum of 5 years proven management experience.

Qualifications – Other Skills, Abilities & Knowledge

• Demonstrated critical thinking and analytical skills with an attention to detail.
• Solid understanding of cGMP operations and processes.
• Independent, self-starting problem solver.
• Proactive, organized, and quality driven.
• Ability to thrive in fast-paced environments, be able to manage and work to bring clarity through ambiguity and complexity and support multiple projects simultaneously.
• Highly responsive to business needs.
• High level of attention to detail.
• Experience working in a regulated industry subject to compliance and audit practices. 

Work Environment

Working remotely with frequent visits to client sites in the district, up to 80% travel

Clean room environment/shop environment

Organizational Relationships

Reports to the National Account Director and will interact with various vendors and account teammates across the US portfolio on a daily basis.