Essential Functions

• Recruit, manage, and lead the team(s) with focus on continuous improvement; select and develop teams of professionals and leaders to build internal talent pipelines.
• Support, motivate, and promote the team by building a positive and thriving team environment.
• Maintain accountability for the performance of multiple teams and ensure company standards and client obligations aremet within specified budget of labor and expense.
• Adhere to and enforce established company policy and regulatory requirements.
• Contact customers to ensure services meet service contract requirements and ensure customer retention.
• Understand and use proper personnel management skills to resolve issues with employee and supervisory personnel.
• Develop area operational plans and set business priorities.
• Work consistently toward securing sales. 
• Maintain business in line with district financial goals by managing job budgets and costs associated to area of direct responsibility.
• Assist in reviewing administrative needs, relevant to area of responsibility to ensure proper handling (e.g. worker’s compensation claims).
• Special projects and other duties as assigned.

Required Qualifications

· Bachelor’s degree or equivalent experience. 

· 5 to 7 years of experience in a service-oriented environment, including management.

· Ability to effectively lead a staff of direct reports.

· Must know the city, state and federal laws and regulations that affect company business and know what licenses are

required to operate the business.

· Skilled in project management, problem-solving techniques, and communicating ideas and instructions clearly.

· Skilled in directing activities and operations of others, including activities involving hazardous situations.

· Skills in relationship-building, teamwork, and collaboration.

· Positive attitude with a strong desire to learn and a continuous improvement mind-set.

· Strong working knowledge of Excel and other Microsoft Office products.

· Comfortable with routinely shifting demands.

· Working knowledge of general office equipment.

· Ability to prioritize projects and execute and deliver key objectives in a timely manner under tight deadlines.

· Ability to work independently in a fast-paced, dynamic, results-oriented environment.

· Meticulous attention to detail, self-motivated, and the ability to maintain confidentiality.