Make Baggage Arrival announcements when customers arrive in the claim area providing information and instruction.

Monitor the delivery of baggage to the claim area; coordinate with Ramp Service regarding missing bags and handle irregularities associated with the baggage delivery process. Coordinate baggage change orders according to local procedures with ramp services.

Process delayed, damaged and pilfered baggage claims in a timely manner and pursuant to company policy at Baggage Service Offices

Ensure all baggage file information is complete and accurate in the computerized baggage tracking system, updating the file when applicable.

Amend existing files with baggage status in a timely manner and pursuant to company policy.

Close baggage claim files that have been resolved in a timely manner and pursuant to company policy.

Process all baggage tasks in the Task Manager Workflow

Forward on-hand bags, including processing unclaimed bags and forwarding to Central Baggage Resolution Office Warehouse in accordance with prescribed timelines.

Arrange baggage delivery with baggage service delivery providers x. Assist customers with damaged and pilfered bags, lost and found and loss and/or delay of assistive devices xi.

Understand and manage work based on DOT guidelines, limits to liability, Contract of Carriage and company policy xii. Additional related duties as deemed 

operationally necessary by baggage service

Qualifications

• Must be 18 years of age or older. 
• Must meet all requirements to receive required airport SIDA badge and Customs Seal (if applicable), including ten-year work history if available.

• Customer Service Experience
• 1 yr of similar work experience